Manager, Customer Success
Lead and develop Customer Success Managers and Architects, strengthening customer adoption, account health, satisfaction, and advocacy while improving team processes and coordinating cross-functional support.
1,427 total jobs
289 new jobs this week
Lead and develop Customer Success Managers and Architects, strengthening customer adoption, account health, satisfaction, and advocacy while improving team processes and coordinating cross-functional support.
Leads the development and optimization of customer success service offerings across Professional Services, Technical Success, and Support, using customer insights, performance metrics, and cross-functional governance to improve adoption.
Manage dealer relationships across the Southeast by growing retail partnerships, onboarding and training dealers, resolving issues, and bringing dealer feedback to product and engineering teams.
Build scalable onboarding, enablement, and adoption programs that help mid-market and corporate customers realize value from ElevenLabs products, using product expertise, analytics, and AI-powered automation.
Advise strategic customers on connecting GitLab’s DevSecOps platform to business goals, translating desired outcomes into success plans and driving technical enablement, adoption, retention, and customer satisfaction.
Build trusted customer partnerships by educating clients on software, driving product adoption, coordinating cross-functional support, and proactively addressing risks to strengthen retention and customer outcomes.
As a Skilled Intake Specialist, you will manage healthcare inquiries, guide patients through the intake process, and ensure compliance while providing exceptional patient care.
As a Bilingual Representative, you will manage client communications in both English and Spanish, guiding them through the pre-settlement funding process with compassion and accuracy.
Own and optimize digital customer success campaigns across the lifecycle, using customer insights, targeted journeys, experimentation, and analytics to improve adoption and measurable customer outcomes at scale.
Own customer relationships and coordinate cross-functional teams to deliver healthcare risk adjustment projects, resolve issues, report results, and improve project processes throughout the customer lifecycle.
Guide institutional clients across APAC in adopting and optimizing digital asset products, building strategic relationships, driving renewals and expansion, and coordinating with internal teams to improve customer outcomes.
Own client relationships as a trusted technology advisor, guiding IT roadmaps and service delivery, coordinating project quality, resolving escalations, and identifying opportunities to expand client engagements.
Lead and coach the SEO Customer Success team while managing your own client portfolio, building AI-powered operating systems, and driving retention, upsells, and revenue targets.
Lead and coach a customer success team while managing SEO client accounts, building AI-powered operating systems, and driving retention, upsells, and quarterly revenue targets.
Leads customer support operational excellence end to end, scaling support teams, processes, systems, and AI while improving service quality, capacity, and customer feedback loops.
As an Appointment Setter, you will conduct outbound calls to schedule qualified prospects for financial consultations, enhancing client engagement and operational efficiency.
Lead and develop enterprise Customer Success teams, shaping strategies that improve customer adoption, retention, and growth while ensuring strategic accounts realize measurable value from SaaS solutions.
Drive customer adoption and retention through technical guidance, strategic engagement, scalable education, and data-informed programs, while advocating for customer needs and improving the customer experience.
Manage customer engagement and growth for SMB and professional businesses, building long-term relationships, identifying opportunities, and partnering across teams to develop and implement regional growth strategies.
Manage enterprise customers’ post-sales journey by providing technical guidance, driving adoption and renewals, monitoring customer health, and coordinating with internal teams to resolve issues and support growth.
Manage strategic relationships with public sector clients, helping housing authorities and government agencies adopt and optimize SaaS solutions, meet program requirements, and shape product improvements for affordable housing.
Own relationships with a portfolio of premium users, resolving support issues across email, chat, and phone while improving retention and sharing customer insights to enhance products and user experiences.
Own relationships with a portfolio of premium users, resolving support and retention issues across email, chat, and phone while using customer insights to improve products and experiences.
Own relationships with a portfolio of premium users, resolving support issues across email, chat, and phone while improving retention and sharing customer insights to enhance products and experiences.
Those that list pay offer a median of $120,000 a year. The middle half pay between $81,000 and $153,000.
| Level | Range | Middle half · median |
|---|---|---|
| Mid-level | $75K–$120K · $90K | |
| Senior | $118K–$168K · $141K | |
| Leadership | $153K–$223K · $172K |
33% of these listings post pay. From 196 listings with pay in USD, at most three per company.
11% of these listings are open worldwide and 1% to a whole region, like Europe or Latin America. The other 88% hire in specific countries:
From 1,356 listings that state where they hire.
Half stop taking applications within 30 days of being posted, and 1 in 4 within 11 days. Applying in the first week counts.
11 days
1 in 4 closed by then
30 days
Half closed by then
60 days
3 in 4 closed by then
From 759 listings that closed in the last 120 days, at most three per company.