Senior Technical Support Engineer (EU Citizenship Required)
Senior Technical Support Engineer specializing in SASE and Prisma Access, resolving complex enterprise networking and security issues while guiding customers and mentoring engineers.
252 total jobs
28 new jobs this week
Senior Technical Support Engineer specializing in SASE and Prisma Access, resolving complex enterprise networking and security issues while guiding customers and mentoring engineers.
Leads complex enterprise support investigations across production and pre-production environments, advising customers, mentoring teammates, and partnering with product and engineering to improve Kongโs API and AI Gateway solutions.
Provides advanced technical support for QAD and Progress products, resolving complex customer issues, managing ERP installations and database administration, and creating reusable documentation and training resources.
Provides advanced technical support for QAD and Progress products, resolving escalated customer issues, managing database and ERP troubleshooting, and creating reusable documentation and training resources.
Provide expert second-line support for complex security and network issues, partnering with Engineering to resolve customer escalations, improve products, and strengthen troubleshooting practices across the support team.
Troubleshoot customer issues across APIs, connectors, data pipelines, and embedded integrations, partnering with engineering and product teams to resolve root causes and improve the platform.
Own complex technical support for Federal customers, troubleshooting Tines Cloud and self-hosted deployments, guiding workflow development, and translating customer issues into product improvements.
Troubleshoot and resolve customer product, integration, and API issues while connecting Customer Success with Engineering, improving support processes, and building tools and documentation for a better customer experience.
As a DevOps Customer Support Engineer, you will support customers through various channels, diagnose technical issues, and enhance relationships with both customers and internal teams.
In this role, you will monitor GPU cluster health, respond to incidents, and provide critical data to enhance automation in a cutting-edge AI-operated GPU cloud environment.
As a Senior Support Engineer I, you will lead complex technical investigations, drive cross-functional initiatives, and mentor junior engineers to enhance support operations and reduce food waste in the grocery industry.
As a Senior Support Engineer for ReSharper, you will investigate complex technical issues, advocate for user needs, and collaborate with product teams to enhance developer tools.
As a Technical Support Engineer 2, you will support customers in using Twilio's platform, ensuring they have the best experience with Twilio's products and services.
As a Senior Technical Support Engineer, you will lead customer support for technical users, diagnosing issues and enhancing AI observability for production LLM applications.
As a Technical Support Engineer for Edge Network, you will handle customer requests, provide consultations, conduct diagnostics, and address complex technical issues to enhance user experience.
As a Support Specialist in Radiotherapy, you will install and maintain advanced radiotherapy systems, ensuring client satisfaction through effective communication and technical support.
Provide onsite IT support for end-users, supervising daily operations and resolving technical issues to ensure smooth functioning at the Prague office.
As a Support Specialist for Imaging Systems, you will install, maintain, and troubleshoot Brainlab systems, ensuring optimal performance and building strong customer relationships.
Provide technical support for Cortex XSIAM, troubleshooting complex cybersecurity issues and collaborating with developers to resolve customer problems.
As a Support Engineering Manager, you will lead a team of Support Engineers, focusing on hiring, developing talent, and enhancing customer support through innovative processes and AI integration.
The Healthcare Integration Support Engineer will provide technical assistance and support for healthcare facilities and partners, troubleshooting integration and data-exchange issues across various healthcare technologies.
As a Technical Support Engineer 2, you will support customers using Twilio's Programmable Messaging product, providing expert guidance and troubleshooting for SMS applications.
As a Technical Support Engineer 2, you will provide exceptional technical support for the Email platform, mentor team members, and ensure customer satisfaction through effective problem resolution.
Provide technical support and consultation to customers, troubleshooting and diagnosing issues while ensuring high levels of customer satisfaction.
5% of these listings are open worldwide and 4% to a whole region, like Europe or Latin America. The other 91% hire in specific countries:
From 182 listings that state where they hire.
What hiring companies here ask for far more often than across all remote jobs, so it is worth putting front and center on your resume.
Share of the 118 companies hiring here that ask for each skill, and how many times as often as across all remote jobs. Soft skills like communication are left out.
Half stop taking applications within 34 days of being posted, and 1 in 4 within 11 days. Applying in the first week counts.
11 days
1 in 4 closed by then
34 days
Half closed by then
71 days
3 in 4 closed by then
From 90 listings that closed in the last 120 days, at most three per company.