Own strategic client relationships, retention and growth while serving as the regional Workforce Management expert, leading WFM solutions, client engagements and practice development.
Own strategic client relationships and portfolio outcomes while serving as the regional Workforce Management expert, guiding implementations, advising on platforms, and building reusable WFM capabilities.
Leads enterprise AI transformation from strategy through deployment, owning prioritized workflows, AI agents and tooling, adoption, governance, and measurable business outcomes across TTEC Digital.
Design Cisco contact center and collaboration solutions, support technical presales and proposals, and assess managed services and observability platforms to deliver scalable, reliable solutions.
Own public-sector sales growth by developing government relationships, identifying and closing complex opportunities, and selling digital transformation, professional services, and systems integration solutions.
Design, implement, and optimize Cognigy.AI conversational solutions, including chatbots, voicebots, and virtual agents, integrating them with NICE CXone and enterprise systems.
Analyzes contact center operations and sales data, develops measurement plans, and turns findings into strategic recommendations and clear client presentations that support business decisions.
Design and optimize customer-facing conversational AI workflows, building multi-agent architectures and custom-coded tools while integrating enterprise systems and automating testing and evaluation.
Creates polished presentations for marketing, internal communications, and client needs by shaping content into clear narratives and applying brand standards in a fast-paced B2B environment.
Own and optimize the marketing technology ecosystem, orchestrating integrated campaign execution, data governance, automation, and analytics to improve lead flow, pipeline creation, and revenue attribution.
Lead enterprise sales across data, AI, cloud, CRM, and contact center solutions, creating new-logo opportunities, expanding accounts, building executive relationships, and closing complex transformational deals.
Lead the architecture and hands-on delivery of Azure data platforms, pipelines, APIs, and agent integrations, while owning data models, mentoring engineers, and advising client stakeholders.
Leads the design and delivery of Azure data platforms, building production pipelines, APIs, and governed integrations for analytics and AI while mentoring engineers and advising client stakeholders.
Develop and optimize scalable data pipelines, datasets, and cloud-based engineering solutions while improving data quality and reliability and supporting analytics, migration, and modernization projects.
Leads end-to-end Salesforce project delivery, managing plans, budgets, risks, resources, and client relationships while coordinating distributed teams and ensuring quality, scope, and timeline commitments.
Own complex Salesforce consulting workstreams, leading client solutioning and technical design while guiding Agile delivery, mentoring junior colleagues, resolving complex issues, and supporting pre-sales activities.
Leads Salesforce solution design and delivery, from client requirements and architecture through implementation reviews, while guiding junior team members and supporting presales and project planning.
Own delivery execution for ServiceNow consulting engagements, managing plans, budgets, resources, risks, and client communications while coordinating cross-functional teams through implementation, go-live, and project closure.
Develops and deploys predictive models, generative AI systems, and agentic workflows for client engagements, translating complex data into actionable insights and executive-ready recommendations.
Leads client-facing architecture for Microsoft Data & AI solutions, translating business priorities into secure, governed data platforms and guiding modernization, analytics, Generative AI, and Agentic AI from discovery through.
Leads a small engineering team while staying hands-on in architecture, code reviews, AI-assisted development, troubleshooting, and delivery of reliable AI-powered contact center products and customer deployments.
Lead a small engineering team while staying hands-on, owning architecture and delivery of AI-powered customer experience products, guiding AI-assisted development, and ensuring reliable releases and customer deployments.
Design, build, and optimize customer-facing conversational AI workflows, developing multi-agent architectures, custom Python or TypeScript tools, enterprise integrations, and automated evaluations for GECX.
Drive new-logo growth by selling Amazon Connect and AI services, transforming customer engagement for enterprise organizations through innovative technology solutions.
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