🕒 2 days ago
Leads a customer support team during assigned shifts, overseeing quality, performance, training, helpdesk operations, and escalations while resolving operational issues and supporting client satisfaction.
Remote Leadership Customer Support Specialist Jobs
Search 15 active remote leadership customer support specialist jobs. No recruiters, no spam - just real jobs from real companies.
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15 total jobs
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🕒 4 days ago
Leads and develops a team of 8–12 Client Support Coordinators, driving service quality, performance, daily operations, and continuous improvement across phone, chat, and email support.
📍 🇺🇸 United States - Remote💰 $60k - $95k / year💼 Full-Time🎙️ Leadership🛟 Customer Support Specialist
🕒 4 days ago
Leads and develops client support representatives, driving performance and service quality through coaching, staffing, queue oversight, process improvement, and collaboration across support teams.
🕒 8 days ago
Leads and develops the Customer Support team while building scalable, AI-enabled support operations through coaching, KPI analysis, process improvements, and hands-on resolution of complex customer issues.
🕒 8 days ago
Leads daily customer support operations across phone, email, live chat, and SMS, developing a team of specialists, managing escalations and performance, and improving workflows and AI-enabled service quality.
📍 🇺🇸 United States +1 - Remote?💰 $110k - $178k / year💼 Full-Time🎙️ Leadership🛟 Customer Support Specialist
🕒 10 days ago
Leads and coaches Product Support Specialists while overseeing client escalations, Salesforce support operations, hardware troubleshooting, and process improvements across a hardware-and-software product.
📍 🇮🇩 Indonesia - Remote💰 IDR 500M - IDR 700M / year💼 Full-Time🎙️ Leadership🛟 Customer Support Specialist
🕒 14 days ago
Leads and develops overnight customer support agents, handles real-time escalations, monitors service quality and shift metrics, and improves support processes to deliver a strong customer experience.
Technical Support Team Lead, FME Form
🕒 15 days ago
Safe👥 201 - 500 employees🏢 Computer & Network Security
🕒 15 days ago
Leads and coaches the FME Form technical support team, handles complex customer escalations, improves support processes, and partners across departments to strengthen customer experience and product feedback.
📅 Sep 1
Leads and develops the Partner Support team while handling partner inquiries and complex payroll, tax, and technical escalations, coordinating cross-functional resolutions, and maintaining high standards for service and team performance.
📅 Sep 1
Lead a high-volume Customer Support team by managing agent performance, billing escalations, support systems, and AI-powered workflows while using data to improve service quality and operations.
Senior Director / Vice President, Customer Support
📅 Aug 27
Elation Health👥 201 - 500 employees🏢 Hospital & Health Care
📅 Aug 27
Leads and scales technical customer support, owning service performance and operating systems while turning case insights into product improvements that prevent issues and strengthen the customer experience.
📅 Jul 21
Build and lead Spellbook’s global customer success and support organization, owning retention, adoption, onboarding, and service quality while representing customer needs across product and company leadership.
Manager, Customer Support Engineering
📅 Jul 1
Fivetran👥 1001 - 5000 employees🏢 Software Development🤝 B2B
📅 Jul 1
Leads and develops a regional Customer Solutions Engineering team, delivering enterprise technical support while improving support operations, customer satisfaction, and dbt Cloud adoption and retention.
Technical Support Engineering Leader, Singapore, Australia, New Zealand, Indonesia
📅 Jun 26
Cursor👥 51 - 200 employees🏢 Computer Software
📅 Jun 26
Lead and grow an APAC team of Technical Support Engineers, resolve complex user issues, improve support operations through automation, and partner with Product and Engineering to shape better developer support.
📅 Apr 20
Leads and coaches the FME Flow technical support team, handles complex customer escalations, and partners across Product, Sales, and Development to improve support processes and customer experience.