Schedule:8 am - 5 pm (PST)
A leading Insurance Company is seeking a dedicated Medical Customer Service Agent to join our dynamic team! If you have excellent communication skills, a compassionate approach, and the ability to provide clients with clear guidance on medical coverage and claims, we’d love to have you on board!
Responsabilities
Appointment setting
inbound calls
outbound calls
Requirements
Medical experience is preferred.
BPO
Excellent Verbal and Written English Skills
English level C1+
Benefits
100% remote work.
40 hours per week.
Experience working with international clients.
Improvement in your English skills.
Development plans.
Training with tools and team support.
Support Italian-speaking viewers across phone, chat, and email by resolving account, application, and technical issues while promoting suitable services and maintaining accurate customer and sales records.
Handle routine customer tickets by providing shipment tracking and order documents, verifying details, documenting and closing Zendesk tickets, and escalating complex issues; take on full trace documentation after training.
Own complex customer support issues, lead troubleshooting during high-priority incidents, guide junior staff, improve support processes, and coordinate escalations with Engineering, Product, and Customer Success.
Atende clientes internos e externos, investiga reclamações e suas causas, registra solicitações e acompanha indicadores para garantir uma jornada de atendimento clara e eficiente.
Resolve complex customer issues across payments, cards, accounting integrations, and other products while improving support processes and tools through sound judgment, clear communication, and AI.
