Manage and grow a mid-market customer portfolio by driving product adoption, retention, and expansion, leading consultative demos, and coordinating cross-functional teams to deliver measurable customer outcomes.
Virtual Lab Manager
📜 Description
- Manage purchasing from start to finish for multiple R&D labs.
- Anticipate supply chain issues and keep research supplies moving.
- Source products and compare vendor pricing to maximize lab budgets without compromising quality.
- Help customers improve internal processes and software adoption.
- Build customer relationships and represent their needs internally.
🛠️ Requirements
- 2+ years of purchasing experience in a life sciences lab or company, with a strong understanding of R&D workflows.
- Meticulous attention to detail while juggling competing priorities.
- Excellent communication and relationship building skills.
- A proactive approach to problem-solving, with a high sense of urgency and excellent time management.
- Tech-savviness and the ability to learn new platforms quickly.
- Ability to travel to customer sites or vendor shows 4-6 times per year.
- Bonus points for customer-facing experience, proficiency with procurement/accounting software (NetSuite, QBO), or previous work in a fast-growing startup.
✨ Benefits
- Meaningful Work - Directly enable scientific discovery across biotech, pharma, and academia.
- Remote-First Flexibility - Work from almost anywhere with autonomy and accountability.
- Profitable & Growing - A stable, scaling business with clear long-term opportunity.
- Support & Benefits - Competitive benefits and flexible time off to recharge.
- Transparency & Trust - Weekly all company stand ups, monthly town halls, and anytime access to co-founders.
- Team & Culture - Smart, mission-driven colleagues who value collaboration, accountability, and high performance.
Full job description
Quartzy is seeking a Virtual Lab Manager to be the driving force behind our innovative BioPASS procurement program. In this role, you'll be the strategic and operational cornerstone for our customers, providing seamless purchasing services that empower the world’s leading life science organizations to focus on what they do best—the science.
Quartzy is a 100% distributed team so this role can be done anywhere in the US.
About You
You are a proactive, customer-obsessed problem solver with a passion for science and a knack for logistics. You're also a strategic shopper at heart, with a deep-seated drive to find the best possible deal without compromising on quality. Whether you hold a Bachelor's, Master's, or PhD, you’re eager to stay close to science in a role that blends your technical knowledge with strong operational or commercial instincts. Maybe you’ve worked in lab operations, or sales—so you know firsthand how critical lab logistics and relationships are. You're a meticulous, self-directed individual who takes initiative and asks intelligent questions to deeply understand customer needs. With a strong sense of urgency and excellent communication skills, you're ready to become a trusted advisor to the labs you support.
Why Quartzy
At Quartzy, we believe science moves faster when labs spend less time on logistics and more time on discovery. Our platform streamlines how labs order, track, and manage supplies so researchers can focus on scientific breakthroughs that change the world.
Quartzy is the world’s #1 lab management platform, trusted by hundreds of thousands of scientists worldwide. By combining SaaS and eCommerce in a unique business model loved by customers, we help researchers spend less time on logistics and more time on discovery. From cancer research and climate change to winemaking and vegan cheese, our impact is broad and meaningful. You’ll have the flexibility of remote work, the security of a profitable business, and the purpose of contributing to discoveries that matter. At Quartzy, your work has impact—on your life, your career, and on science worldwide.
What You’ll Do
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Run point on ordering. You'll handle purchasing from start to finish for multiple R&D labs, making sure scientists get what they need, when they need it.
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Solve problems before they happen. Stay one step ahead of supply chain issues to keep research moving forward without a hitch.
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Optimize for value. You'll actively source products, compare vendor pricing, and find deals to ensure your labs' budgets are maximized without compromising on quality.
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Drive account success. You'll be their go-to Quartzy person, helping labs scale efficiently by improving their internal processes and software adoption.
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Be the customer’s biggest advocate. Build meaningful relationships with your customers and be their voice inside the company.
What We're Looking For
2+ years of purchasing experience in a life sciences lab or company, with a strong understanding of R&D workflows.
Meticulous attention to detail while juggling competing priorities.
Excellent communication and relationship building skills.
A proactive approach to problem-solving, with a high sense of urgency and excellent time management.
Tech-savviness and the ability to learn new platforms quickly.
Ability to travel to customer sites or vendor shows 4-6 times per year.
Bonus points for customer-facing experience, proficiency with procurement/accounting software (NetSuite, QBO), or previous work in a fast-growing startup.
What We Offer
What We Offer
Meaningful Work - Directly enable scientific discovery across biotech, pharma, and academia.
Remote-First Flexibility - Work from almost anywhere with autonomy and accountability.
Profitable & Growing - A stable, scaling business with clear long-term opportunity.
Support & Benefits - Competitive benefits and flexible time off to recharge.
Transparency & Trust - Weekly all company stand ups, monthly town halls, and anytime access to co-founders.
Team & Culture - Smart, mission-driven colleagues who value collaboration, accountability, and high performance.
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