At XDOF, we're at an inflection point. Frontier labs are racing to build general-purpose robots, and high-quality training data is the bottleneck. We're building the foundation behind the foundation models – the data collection systems, operational capability, exabyte-scale data warehouse, and software toolchain – to help our partners drive the field forward.
What You'll Do
1. Customer Partnership and Technical Alignment
Lead and deepen relationships with customers, drive weekly technical syncs, and keep engineering, product, and operations aligned
Translate customer needs into clear internal workstreams while balancing customization with scalable solutions.
Represent both customer and internal engineering perspectives to ensure clarity, trust, and long term partnership.
2. Cross Team Coordination and Delivery Management
Coordinate deliverables across engineering, product, and operations to ensure smooth execution.
Manage expectations across time zones, maintain proactive communication, and keep customers informed on progress and risks.
Oversee day to day delivery, onboarding, weekly planning, and business reviews with an emphasis on relationship health and consistency.
3. Systems, Documentation, and Operational Excellence
Build systems, dashboards, and documentation that improve transparency, build customer confidence, and enhance deployment performance.
Track SLAs, quality metrics, revenue consumption, and overall account health, including relationship satisfaction metrics.
Identify risks early, communicate them clearly, and drive continuous improvement across deployments.
4. Issue Resolution and Product Feedback Loops
Work closely with engineers to diagnose issues and propose solutions while managing customer communication and expectations.
Close the loop between customer insights and product improvements to strengthen both the relationship and the platform.
Partner with customers to resolve blockers, advocate for impactful fixes, and maintain long term trust.
5. Process Building and Long Term Scalability
Create repeatable processes that improve customer success and reduce friction in future deployments.
Strengthen operations and customer relationship management for both new and existing customers through cross functional collaboration.
Build frameworks that help scale high quality, high touch customer experiences as the customer base grows.
Who You Are
Background in consulting, technical program management, business development, or customer success.
Strong relationship management skills with a history of supporting B2B customers and growing accounts.
Technical fluency with systems, APIs, data flows, and integrations.
Comfort using SQL, dashboards, and data tools.
Nice to have
Fluency in Chinese or experience working closely with China based teams.
Guide mid-market clients through implementation and adoption of Harvey, serving as a trusted advisor while building scalable enablement processes that improve customer outcomes, satisfaction, and renewal readiness.
Atue na retenção de clientes por meio de atendimento consultivo, negociação e reversão de cancelamentos, acompanhando indicadores e colaborando com áreas parceiras para fortalecer a satisfação e fidelização.
Own post-implementation customer relationships and success plans, helping WA customers adopt and optimise SAP solutions while driving satisfaction, retention, renewals, and portfolio growth.
Coordinate personalised home care for older clients, serving as their main contact, assessing needs, developing care plans, monitoring service quality, and working with clinical and internal teams.
Own a portfolio of B2B customers from onboarding through renewal and expansion, building trusted technical relationships, driving adoption, and partnering across teams to improve customer outcomes.
