Case Manager HEN Program

Job Title:  Case Manager

Department:  HEN

Reports To: HEN Program Director  

FLSA Status: Non-Exempt 

Employment Type: 40 hours weekly  

Work Schedule: Monday – Friday Day Shift  

Pay Range:  27.00 Hourly

Location: Onsite/Hybrid

Overview:

Share provides a wide range of services including street outreach, hunger response, emergency shelter, housing, and asset building to help people experiencing poverty, hunger, and homelessness move toward stability, housing, and self-sufficiency.

Our employees are at the heart of this work. Every role contributes essential skills, knowledge, and expertise to our mission and makes a meaningful difference in the lives of the people we serve. At Share, we value the unique strengths and potential each person brings, and we are committed to a workplace grounded in collaboration, inclusivity, growth, and opportunity.

If you are looking for meaningful work where your skills can make a real difference, we invite you to join our mission-driven team. Share offers a generous benefits package, including four weeks of PTO, a wellness program, a 401(k) with employer match, and health, dental, and life insurance.
 

DE&I Statement:  
Share wants to be part of a community that brings about change. We are committed to actively working to dismantle racist systems, focusing on sustainable solutions to structural racism, police violence, and inequitable economic, health care, and education systems. It requires all institutions, including ours, to ask what more we can and should do to live our commitments to diversity, equity, and inclusion – and we must be brave enough to make changes.  

EEO Statement:

We value and are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences. We encourage women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply.

We do not discriminate on the basis of race, gender, gender identity, gender expression, sex, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Share are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect/

Position Summary:

Share’s Housing & Essential Needs (HEN),follows the Housing First model to move the most vulnerable houseless individuals into housing, provide short and long-term rental assistance and case management support to help people stabilize in housing and not return to homelessness.  

The Case Manager position provides direct, housing focused case management to individuals and households experiencing homelessness or housing instability. Using Housing First, harm reduction, trauma-informed care, motivational interviewing, and progressive engagement, the position partners with clients to obtain and sustain housing, maintains an assigned caseload, and delivers accessible services responsible to each household’s changing needs.

Case Manager Core Job Duties: 

• Individualized engagement and assessment – build professional, respectful relationships; assess housing needs and barriers; maintain consistent outreach; and adjust intensity, frequency, location, and method of services as household needs change. Provide or coordinate in-person, community based, home based, and virtual engagement when appropriate to the work and participant access needs.
• Housing navigation and placement – Support housing searches, applications, documentation and identification, landlord communication, unit access, lease understanding, move-in coordination, and related transportation assistance or referrals when appropriate.
• Housing Stabilization and retention – Provide tenancy education, landlord mediation, eviction prevention, crisis coordination within role and training, and practical support to maintain safe and stable housing; arrange appropriate home visits and other direct assistance when indicated.
• Housing Stability planning and progressive engagement – Collaboratively develop and reassess participant driven Housing Stability Plans with attainable goals, measurable actions, assigned responsibilities, and review dates; adjust service and coordinate rental or other assistance in response to changing circumstances and program rules.
• Benefits, referrals, and supportive services – Connect clients with health, behavioral health, legal, income, SSI/SSDI advocacy, permanent housing assistance, and other community supports; assist with applications and follow-through as appropriate without assuming clinical or specialized benefits-advocacy duties.
• Records, performance, and compliance – Maintain timely, accurate case notes, HMIS entries, service transactions, eligibly records, financial assistance documentation, and required reports; meet established documentation and service benchmarks; participate in file reviews and quality management.
• Teamwork and professional accountability – Collaborate with landlords, providers, peers, and leadership; complete mandatory training, apply funder and agency procedures; identify barriers and elevate safety or service delivery concerns promptly.

Case Manager - Required Skills/Knowledge/Abilities

• A High School Diploma or GED plus a minimum of 4 years of direct, face-to-face field experience in homeless outreach, shelter operations, substance use recovery, peer advocacy, or crisis stabilization.
• Demonstrated ability to engage respectfully with people experiencing homelessness, poverty, disabilities, and diverse backgrounds.
• Ability to organize a caseload, multitasking, prioritize competing deadlines, maintain accurate records, and use or learn electronic case management systems.
• Ability to communicate clearly, maintain confidentiality, apply sound boundaries and judgement, and work collaboratively with clients and service providers.
• Knowledge of or demonstrated ability to learn housing-focused case management, Housing First, trauma-informed practice, and progressive engagement.
• Relevant education, training, lived expertise, or professional experience demonstrating these competencies;
• Ability to collaborate with peers, service providers, community members, and landlords/Property Management

Case Manager - Preferred Skills/Knowledge/Abilities

• Ability to organize a caseload, multitasking, prioritize competing deadlines, maintain accurate records, and use or learn electronic case management systems.
• Must be able to demonstrate at least two (2) years of work experience in a related field, including supporting people experiencing homelessness, poverty, or other significant life challenges. Lived experience navigating services related to these fields is also relevant.
• Experience in homeless housing services, rental assistance, housing navigation, landlord mediation, or benefits coordination.
• Experience with HMIS, Housing Stability Plans, housing program eligibility, and contract documentation.
• Training in motivational interviewing, harm reduction, de-escalation, or comparable approaches.
• Familiarity with Washington landlord-tenant laws and local community housing resources.

Work may occur in Share offices, client homes, community locations, and approved remote settings. These positions require effective and accessible client service delivery; particular tasks may require physical presence when necessary to perform essential duties or meeting program obligations. Essential functions are performed with or without reasonable accommodation.

Physical Requirements:

• Ability to move throughout the facility
• Lift, push, and pull up to 25lbs
• Sitting for extended periods of time
• Ability to respond to emergencies, alarms, evacuations, or safety situations, including moving quickly through the facility when necessary.
• The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation

What we offer:

• Mission driven work, focused on success for those we serve as well as the success of our staff.
• Kaiser Medical & Vision plans, Guardian Dental, Life Insurance and Employee Assistance Program, WEX FSA and HRA, Wellness Plan worth up to $900 per year, and a 401 K plan with a 4% match.
• Opportunities for personal advancement, robust trainings, and a People & Culture Newsletter to keep you informed.
• We also support several employee-led committees focused on building connections, fostering inclusion, and strengthening our workplace culture in support of Share’s mission.

Potential new hires will require a background check, which could include:

• Valid Driver’s License/ Motor Vehicle record   
• Criminal Background History   
• Sex Offender Registry   
• OFCCP Registry  
• Drug Testing

ADA/Accommodation statement

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact rwest@sharevancouver.org

Disclaimer:                       

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.