TTEC Digital seeks a ServiceNow Technical Consultant to join our growing ServiceNow practice area. This is a 100% remote opportunity. Candidates must be willing to interview and work in US-based time zones for this full-time opportunity.
As a ServiceNow Technical Consultant, you will be responsible for designing, developing, implementing, and supporting ServiceNow solutions that meet our clients' business needs. You will work closely with clients, business stakeholders, and project teams to gather requirements, provide technical guidance, develop scalable solutions, and ensure successful project delivery.
This role combines hands-on ServiceNow development with solution consulting, implementation, and customer engagement responsibilities.
Design, develop, configure, and implement solutions on the ServiceNow platform.
Analyze business requirements and translate them into scalable technical solutions.
Configure and customize ServiceNow applications, workflows, business rules, UI policies, client scripts, and ACLs.
Develop integrations between ServiceNow and third-party platforms using REST, SOAP, APIs, and web services.
Collaborate with clients and stakeholders to gather requirements, provide technical recommendations, and define best practices.
Support implementations across ServiceNow modules including ITSM, ITOM, HRSD, CSM, FSM, and related solutions.
Perform unit testing, support UAT activities, and troubleshoot production issues.
Create and maintain technical documentation, solution designs, and process workflows.
Provide ongoing support, maintenance, and optimization of ServiceNow applications.
Stay current with ServiceNow releases, capabilities, and industry best practices.
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
3+ years of hands-on ServiceNow experience.
Proven experience designing, developing, and implementing ServiceNow solutions.
Strong knowledge of ServiceNow development best practices, architecture, and platform capabilities.
Proficiency in JavaScript, HTML, CSS, and ServiceNow scripting.
Experience with ServiceNow integrations, including REST APIs, SOAP services, and web services.
Strong problem-solving, communication, and stakeholder management skills.
Ability to work directly with clients and translate business requirements into technical solutions.
Knowledge of ITIL processes and service management concepts preferred.
ServiceNow Certified System Administrator (CSA) preferred.
ServiceNow Certified Application Developer (CAD) and/or Certified Implementation Specialist (CIS) highly desirable.
Experience with Customer Service Management (CSM), ITSM, ITOM, HRSD, FSM, or other ServiceNow modules.
Experience with contact center and CX technologies such as Genesys, NICE CXone, Amazon Connect, Salesforce, Microsoft Dynamics, or Cisco platforms.
Experience with CTI, IVR, and enterprise application integrations.
Familiarity with Agile/Scrum delivery methodologies.
Customize and support Oracle Fusion HCM implementations, developing integrations, reports, and fast formulas while managing data migration, testing, documentation, and stakeholder training.
Develops and supports Oracle Fusion ERP technical solutions across implementations and production, including integrations, reporting, data migration, troubleshooting, and collaboration with functional and technical teams.
Deliver technical solutions for Unit4 ERP projects, building integrations and extensions, managing data migrations, supporting Azure environments, and translating customer requirements into tested, documented solutions.
Lead CMMC Level 2 customer implementations, configure and secure Microsoft government cloud environments, remediate control gaps, and build repeatable delivery practices that help defense customers prepare for assessment.
Deliver customer-facing GitLab installation, migration, training, and advisory services, supporting deployments and helping customers improve reliability, security, and day-to-day workflows.
