Support Spanish-speaking customers by phone, chat, and email, resolving issues, recording interactions, and following brand quality standards while collaborating with a service team.
Customer Service Representative - Temporary
📜 Description
- Answer incoming calls from families and schools participating in the scholarship program.
- Respond to student inquiries and questions about scholarship applications and funding status.
- Resolve callers’ questions, support their satisfaction, and help students register.
- Work from home using provided equipment.
🛠️ Requirements
- Excellent verbal and written communication skills; strong multitasking abilities
- Fluency in English
- Drive to solve problems and meet goals
- Familiarity with Microsoft Office tools
- Experience in customer service
- Excellent wired internet connectivity and a quiet, distraction-free, secure place to work.
✨ Benefits
- Equipment provided.
Full job description
Company Description
Can you deliver exceptional service to customers who call in looking for answers to questions? Are you an active listener who can leverage probing question to provide solutions? Do you have an enthusiastic personality and a strong attention to detail?
Join Us.
Temporary position until April 3, 2027.
Job Description
In this work from home role, you will have the opportunity to work with, and directly assist, both families and schools that participate in the scholarship program. This will include responding to incomings calls related to student inquiries as well as scholarship application and funding status to ensure that all questions are answered, callers are satisfied and students are registered.
We will provide all equipment, but to be successful when working from home you must have reliable, hard-wired internet service and a quiet, distraction-free place to work.
Qualifications
- Excellent verbal and written communication skills; strong multitasking abilities
- Fluency in English
- Drive to solve problems and meet goals
- Familiarity with Microsoft Office tools
- Experience in customer service
- Excellent wired internet connectivity and a quiet, distraction-free, secure place to work.
Additional Information
Similar jobs
Search more Customer Support Specialist jobsHandle customer inquiries, resolve issues, maintain accurate customer records, and provide timely, knowledgeable support while building strong customer relationships.
AdTech Client #2 | Customer Support Specialist
Support prospective and existing users by introducing them to an AI platform, leading product walkthroughs, answering questions by email, gathering feedback, and escalating product or technical issues.
Customer Support Specialist (English + German as mandatory) - Full Time remote - Based in Spain
Provide exceptional customer support for a leading Pharma company by addressing inquiries, managing documentation, and ensuring a personalized service experience.
Customer Support Specialist (English + German as mandatory) - Full Time remote - Based in Portugal
As a Customer Support Specialist, you will provide exceptional service to patients and healthcare providers, addressing inquiries and ensuring accurate documentation of potential adverse events.
