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Customer Support Specialist (English + German as mandatory) - Full Time remote - Based in Spain

๐Ÿ•’ 23 days ago
๐Ÿ“ ๐Ÿ‡ช๐Ÿ‡ธ Spain - Remote๐ŸŽน Mid-level๐Ÿ›Ÿ Customer Support Specialist๐Ÿ“ข ๐Ÿ‡ฌ๐Ÿ‡ง English Required๐Ÿ“ข ๐Ÿ‡ฉ๐Ÿ‡ช German Required๐Ÿ’ผ Full-Time
Customer ServiceCommunication SkillsProblem-solvingDocumentation

๐Ÿ“œ Description

  • Responds to commercial inbound calls, chats, and emails from patients, healthcare providers (HCPs), and vendors in a professional and empathetic manner.
  • Provides customer support to wholesalers and/or distributors who purchase client products, including ordering and logistics.
  • Answers general inquiries from consumers and/or HCPs.
  • Assists with temperature excursion inquiries and updates, troubleshooting as needed.
  • Identifies and reports potential Adverse Events (AEs) and Product Quality Complaints (PQCs).

๐Ÿ› ๏ธ Requirements

  • Fluent in English and German (mandatory).
  • Based in Spain with fully legal and valid documentation to work in the country.
  • Experience in Customer Service or related fields.
  • Bachelor in Business, Supply Chain or related fields preferred and/or 2-5 years of experience.
  • Minimum of 2 years of experience supporting pharma/biotech call centers preferred.

โœจ Benefits

  • Private health insurance + monthly internet allowance
  • Full training is provided and dozens of E-Learning courses are available
  • Flexibility to have the training in different hours due to time zone differences.
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