Configure and deliver client-facing solutions by translating business requirements into working implementations, building conversational flows and proof of concepts, integrating systems, and validating and optimizing configurations.
Handle Spanish- and English-language customer inquiries about utility services, billing, energy programs, outages, and emergencies across phone, email, chat, and written correspondence.
Handle inbound customer calls and chats, resolving service and billing questions with clear communication, active listening, and attention to detail while using customer service systems and technology.
Build cloud-native web applications across the stack, shaping responsive React interfaces, scalable Node.js APIs, and secure backend services while contributing to architecture, testing, and modernization.
Provide frontline IT service desk support by handling employee incidents and requests, troubleshooting Windows and hardware issues, managing tickets through resolution, and maintaining Active Directory user accounts.
Lead analysis of scientific and operational data, develop KPI and analytics solutions, and partner with business and engineering teams to translate requirements into actionable insights and better-informed decisions.
Provide first-level IT helpdesk support by handling employee calls, incidents, and service requests, troubleshooting Windows and hardware issues, managing Active Directory users, and documenting tickets through resolution.
Oversee and manage the network strategy, design, and operations for Sutherland's Americas region, ensuring security, reliability, and performance across corporate and cloud networks.
Audits healthcare claims and service quality, focusing on high-dollar claims, billing accuracy, payer requirements, and clear reporting to identify issues and support process improvements.
The Disability and Leave Services Associate provides comprehensive case management for employee leave and disability events, ensuring compliance with regulations and supporting employees through sensitive situations.
Provide non-voice email and chat support to Spotify users, answering common questions and helping resolve account, payment, and troubleshooting issues with clear, patient guidance.
This role involves deploying, operating, and maintaining global customer-hosted databases, while resolving issues and ensuring optimal database performance in AWS Cloud.
Manage and optimize electronic health record systems by maintaining accurate, secure data, supporting implementations, training healthcare staff, and improving clinical and administrative workflows.
The Emergency Customer Service Representative will provide exceptional customer care, addressing service requests and emergency situations while educating customers on energy programs.
The Business Development Executive is responsible for generating pipeline opportunities, qualifying leads, and driving deal progression through consultative selling and data-driven strategies.
Support employees by managing HR inquiries, resolving queries, and maintaining high service levels while ensuring confidentiality and integrity in a dynamic environment.
As a Credentialing Supervisor, you will oversee credentialing quality, manage compliance standards, and develop effective strategies to enhance provider satisfaction and operational efficiency.
As a Platform and Cloud Engineer, you will lead the architecture and deployment of multi-cloud solutions while ensuring the continuous protection of infrastructure through automation and proactive defense.
The Technical Support Engineer / IASM provides technical assistance to customers through calls, emails, and tickets, requiring strong SQL and Windows troubleshooting skills.
Design and execute performance testing for web applications, BI workloads, and ETL/data models, utilizing tools like JMeter and Playwright in a SAFe environment.
As a MIS and Power BI Developer, you will generate reports, manage dashboards, and enhance operational efficiencies across various financial processes.
Lead the design and implementation of Azure-based Disaster Recovery and Business Continuity Planning solutions, ensuring compliance and continuous improvement in recovery capabilities.
Provide non-voice email and chat support to Spotify users, answering account, payment, and FAQ questions and guiding them through troubleshooting in Italian and English.
As a Senior QA Engineer, you will develop and maintain test plans, conduct various testing types, and collaborate with cross-functional teams to ensure software quality.
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