Customer Service Representative

Position Overview:

As a Customer Support Representative, you will collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. We are looking for a candidate with a history of success interacting with customers, building strong relationships, and practicing customer advocacy. Our ideal candidate is eager to learn, strives for excellence, and is committed to building a long-term career.

Primary Responsibilities:

● Handle customer inquiries

● Provide information about our services

● Troubleshoot and resolve issues and concerns

● Document and update customer records based on interactions

● Develop and maintain a knowledge base of the evolving products and services

● Ensuring customer requests are handled in an appropriate and timely manner

● Provide cutting-edge service in a friendly, confident and knowledgeable manner

● Utilize various Helpware and client-based tools and applications for customer support

Qualification

● Previous experience in customer service, sales, or other related fields

● Ability to build rapport with customers

● Ability to prioritize and multitask

● Positive and professional demeanor

● Excellent written and verbal communication skills

● Golf or travel industry experience (not required)

● Logistics or transportation experience (not required)

● Ability to multitask and prioritize while remaining calm and pleasant

● Solid problem-solving skills

● Strong organizational skills

● Experience w/ consumer type apps and consumer type shopping

● Quick thinkers & able to adapt

● Courteous with customers

● Customer Service experience