Network Operations Centre (NOC) Engineer | SEIDOR Networks

SEIDOR Networks is looking for a NOC Engineer to join a growing team based in Woodmead, JHB.

The SEIDOR Networks NOC performs exception-based remote monitoring of customer network devices, servers and endpoints to key global regions. Exceptions are identified and automatically logged to provide remote technical IT support to these customers.

He/she is responsible for the management of the Alerts board and resolving all relevant alerts created daily. The NOC engineer will also assist the NOC Administrator with improvements, day-to-day tasks and escalations as necessary.

This is the perfect role for a self-motivated individual with a natural technical enquiring mind with industry-relevant experience and the ability to work in a process-driven environment.

Role Requirements

• Must have at least 2-years industry-relevant experience
• Must be able to travel to and from the Woodmead office to perform his/her daily duties as needed

Essential Technical Knowledge and Experience

• A+ / N+
• MCSE (Microsoft Certified Systems Engineer)
• At least 2-years’ Microsoft 365 technical work experience
• Understanding of Public Cloud and at least 1-years’ technical experience
• At least 2-years working experience with any routing vendor equipment and/or software
• At least 2-years’ experience with Layer-2 networking and VLAN’s
• At least 2-years’ work experience with Sophos XG Firewalls
• Advanced Microsoft Windows Desktop Operating Systems
• Advanced Microsoft Office Suite skills
• Advanced Microsoft Windows Server Operating Systems
• Advanced Microsoft Active Directory and Group Policy knowledge experience
• Advanced Microsoft Hyper-V knowledge with at least 3-years’ experience
• Advanced DHCP and DNS Functionality

Advanced understanding of:

• Switching / VLAN’s
• Routing / NAT / Dynamic Routing
• Packet flow
• Email flow
• UTM and Firewall appliances
• Wireless networks

Advantageous Certifications and Knowledge:

• ITIL Foundation
• N-Able
• ConnectWise Manage
• CCNA (Cisco Certified Network Administrator) is beneficial
• Basic scripting
• Mimecast
• cPanel
• SSL Certificates
• Apache / IIS knowledge

Key Responsibilities:

• Communicate telephonically and electronically with customers, vendors, and senior network engineers for escalations
• Identify, report, and resolve network, VLAN, Wi-Fi and server connectivity problems
• Identify, report, and resolve Firewall, VPN & Internet connectivity problems
• Identify, report, and resolve possible Ant-Virus, Windows Patching, and other security exceptions from dashboards
• Identify and report pre-emptive server hardware failures
• Identify and report on Windows and Hyper-V health
• Identify and report exceptions from daily backup checks
• Identify and report server disk space exceptions
• Identify and report Windows DHCP & DNS warnings
• Ability to work in a team & independently to provide customer service
• Ability to prioritize, escalate and request assistance when needed in a timely manner
• Must be open to learning new technologies and service delivery methodologies