NOC Engineer - LATAM

Intergo Telecom is a leading telecommunications provider specializing in innovative solutions to connect people and businesses. Our team is driven by cutting-edge technology, delivering seamless communication solutions to customers worldwide.

Join us and be part of a dynamic team that thrives on excellence and innovation.

We are seeking a Network Operations Center (NOC) Engineer to oversee the monitoring, maintenance, and optimization of our network infrastructure. The ideal candidate will have hands-on experience in SMS A2P, be proficient with the Alaris SMSC or similar and has at least two years of relevant experience.

As a NOC Engineer, you will play a crucial role in ensuring the smooth operation of our network, proactively identifying issues, and resolving them efficiently.

Responsibilities

• Continuously monitor and improve the performance of SMS routes, proactively identifying and addressing potential delivery issues or inefficiencies
• Monitor real-time traffic and route performance, responding swiftly to network alerts and delivery issues
• Investigate and diagnose technical issues related to SMS routing, including network configurations, logs, and routing failures
• Monitor and maintain the Messaging routing scheme ensuring 24/7 availability
• Promptly respond and escalate TT's from Customers to Suppliers
• Manage and troubleshoot alarms, alerts, and incidents using Alaris monitoring systems
• Respond to network issues promptly, escalating to senior teams when necessary
• Perform root cause analysis to prevent future occurrences of network disruptions
• Collaborate with cross-functional teams to support system upgrades and configuration changes
• Document and update operational processes, procedures, and incident reports
• Continuously optimize system performance and implement best practices for network reliability

Requirements

• Bachelor’s degree in Telecommunications, Computer Science, or related field (or equivalent work experience)
• 2+ years of experience in a NOC or telecom environment
• Excellent knowledge of English language, any additional languages is a plus
• Proficiency with Alaris systems is a must
• Strong understanding of networking protocols, technologies, and troubleshooting techniques
• Excellent problem-solving skills with the ability to work under pressure
• Strong communication skills to collaborate with internal teams and external stakeholders
• Having experience in the voice field would be a plus

* CV must be submitted in English; applications with CVs in other languages will not be considered

Benefits

• Competitive salary and performance-based bonuses
• Paid annual leave days & paid sick leave days
• Flexible working hours and a supportive work-life balance culture
• Paid access to premium AI tools
• Team events and company outings
• Access to professional development programs and continuous training
• Growing company with the potential to take over responsibility and grow personally