About QIMA:
At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust.
Operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and growers achieve quality excellence.
We combine on-the-ground expertise with digital solutions that bring accuracy, transparency and intelligence for quality and compliance data.
What sets us apart is our unique culture. Our 5,000 Qimers live and make decisions every day by our QIMA Values. With client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission?
RESPONSIBILITIES
1. Offer consultation services from both call and e-mails.
提供电话/电邮的咨询服务
2. Provide price quotations, register the information of samples according to the information received and answer any queries clients may have
提供报价，订单信息注册/录入以及解答客户疑问
3. Work with different department to make sure all orders are completed on time, and clients are kept up to date on the status of their order;
各部门协调合作，确保订单按时完成，并确保客户及时了解订单状态
4. Handle ad-hoc assignment as required and finish other tasks assigned by manager/leader on time and meet requirements
处理临时分配的工作，按时按要求完成经理/负责人安排的其他工作
EDUCATION / EXPERIENCE / SKILLS
1. College degree or above in any discipline (though Science, Engineering, or another technical discipline will be a plus)
大专及以上，专业不限（科学，工程或其他技术性学科优先考虑）
2. Good command of Oral English and writing English, CET 4 or above
具有良好的英语口语和书写能力，英语4级或以上
3. Good communication skills and language competence;
具有良好的沟通和语言表达能力
4. Self-initiated, independent and a good team player.
主动、独立、有良好的团队合作精神
As Senior Manager of Renewals, you'll lead the global renewals function, driving retention and expansion by establishing standards and systems for predictable renewal outcomes.
Lead a technical support organization, managing a team of senior engineers to resolve complex product issues and enhance customer experiences through operational excellence.
Lead a distributed team of Customer Success Architects and Managers to enhance customer adoption and satisfaction while fostering strong relationships and driving measurable outcomes.
The Senior Vice President of Customer Relationship Management is responsible for executing strategies that enhance client retention, growth, and satisfaction while leading a high-performing customer success team.
The Principal Customer Success Executive (PCSE) serves as a strategic advisor to C-suite stakeholders, enhancing customer satisfaction and retention through effective post-sale relationship management.
