We are building the customer intelligence and personalization layer for consumer businesses. Every business knows when an order comes in or a user signs up, but they only see 5% of the real story.
We show them the other 95%: not just who’s buying, but who that person actually is. That includes the execs, influencers, journalists, retail buyers, investors, and everyday customers who become a brand’s best evangelists. Our platform enriches every customer in real time with professional and personal signals, builds personas, and powers everything from surprise-and-delight outreach to smarter email flows, analytics, and BD leads.
We’re a small, high-performing team building the category-defining platform for customer intelligence, backed by a world-class investor base.
We’re looking for a curious, motivated Customer Success Manager to help our growing brand base get real value out of OuterSignal. This is a ground-floor role on a fast-moving team - you’ll work closely with colleagues to set merchants up for success and help brands turn data into action. It’s a great fit for someone who’s eager to learn the craft of customer success in a high-growth environment, and who wants real ownership.
What You’ll Do
Help develop playbooks, contributing to the library of use cases and best practices that help brands win with OuterSignal
Help brands with setup and training, leading working sessions with brand teams to walk through the platform and drive adoption
Monitor account health, tracking usage across your book of accounts and flagging risks or opportunities to the team
Handle customer support as a first point of contact for questions, troubleshooting, and escalations
Surface product insights by documenting customer feedback and sharing patterns with the team to inform the product roadmap
Develop a deep understanding of ecommerce, DTC brand operations, and martech so you can speak credibly to customers
What We’re Looking For
2–4 years of experience in customer success, account management, agency client services, or a related customer-facing role
Genuine interest in ecommerce, DTC brands, or marketing technology
Exposure to tools like Klaviyo, Meta Ads Manager, Gorgias, or similar martech a plus, but not required
Strong communicator, both written and verbal: you explain things clearly and follow through consistently
Organized and detail-oriented: you can manage multiple customers at once without things falling through the cracks
Curious and coachable: you ask good questions, take feedback well, and want to grow fast
Comfortable in ambiguity: you don’t need everything figured out to get started
What We Offer
Impact: Join at the ground floor where your work directly influences company trajectory
Growth: Real brands already rely on us and we’re scaling fast, which means exceptional learning opportunities and room to grow with the company
Upside: Meaningful equity in a venture-backed company defining a new category
Team: Work directly with the founders and experienced operators
Flexibility: Remote-first culture with autonomy over your work
Career path: This role is designed to grow with you
Submit your resume along with responses to the application questions. We review applications on a rolling basis and will reach out to qualified candidates to discuss potential opportunities.
OuterSignal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Manage a portfolio of 100+ mid-market accounts, helping customers adopt the platform, realize value, and renew through ROI discussions, tailored workflows, and cross-functional problem-solving.
Own veterinary clients’ success from onboarding through renewal by training teams, resolving product questions, monitoring account health, and identifying opportunities to expand their use of the platform.
Manage and grow a portfolio of customer accounts by driving adoption, renewals, cross-sells, and upsells while advising clients on cybersecurity best practices and resolving technical challenges in Spanish and English.
Manage relationships with SMB clients as their trusted advisor, guiding onboarding, training, product adoption, retention, and data-driven outcomes while identifying opportunities to expand customer value.
Você acompanhará clientes B2B durante a jornada de ongoing, conduzindo treinamentos, entendendo regras de negócio e monitorando indicadores para promover o uso da plataforma e uma experiência de qualidade.
