OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.
MUST LIVE IN THE SAN ANTONIO REGION TO BE CONSIDERED
Join Our Team as a Remote Customer Service Representative!
As a Remote Customer Service Representative, you will be the frontline support for our customers, assisting them with their inquiries and concerns regarding our products and services. This is an excellent opportunity to work from home while contributing to a team dedicated to providing exceptional service.
Responsibilities
Requirements
Required Equipment:
System & Network Requirements
Benefits
Assist customers in English and Spanish across phone, email, and chat, resolving inquiries, documenting interactions, and collaborating with teammates to deliver a positive customer experience.
Handle customer calls, emails, and help desk cases for Australian customers, providing accurate order updates, resolving routine concerns, and escalating complex issues with clear documentation.
Handle routine customer inquiries in English and Spanish across phone, email, and live chat, assisting with accounts and troubleshooting, tracking follow-ups, updating CRM records, and escalating complex issues.
Handle customer inquiries for a cloud-based file-sharing platform through chat and email, investigate reported issues, document bugs, and escalate cases that cannot be resolved using available guidance.
Resolve customer queries and complaints across chat, email, phone, and social media, mediate buyer-seller disputes, and share customer feedback to improve the overall experience.
