Join OneTouch Direct as a Bilingual Remote Customer Support Representative, where you will play a key role in delivering exceptional support to our clients. As a premier provider of customer service solutions, we value individuals who are committed to enhancing the customer experience and resolving inquiries with professionalism and empathy.
MUST LIVE IN SAN ANTONIO, TX
Position Overview: In this remote role, you will assist customers by providing timely and effective responses to their questions and concerns. Your goal will be to ensure customer satisfaction through excellent communication and problem-solving skills.
Key Responsibilities:
Requirements
Technical Requirements:
System & Network Requirements
Benefits
Support customers by phone, email, and chat, troubleshooting issues, processing orders and returns, escalating unresolved concerns, and sharing feedback to improve service processes.
Handle customer calls, emails, and help desk cases for Australian customers, providing accurate order updates, resolving routine concerns, and escalating complex issues with clear documentation.
Handle customer and partner support for HIL accounts, from welcome calls and application questions to payment assistance, case investigation, documentation, and coordination with internal teams.
Resolve customer queries and complaints across chat, email, phone, and social media, mediate buyer-seller disputes, and share customer feedback to improve the overall experience.
Own complex customer support cases from intake through resolution, coordinating with customers, partners, and internal teams to resolve escalations, improve customer experiences, and identify recurring issues.
