Handle routine customer inquiries in English and Spanish across phone, email, and live chat, assisting with accounts and troubleshooting, tracking follow-ups, updating CRM records, and escalating complex issues.
Manage administrative workflows, executive correspondence, records, and data for teams and clients, keeping operations organized and supporting informed day-to-day decisions.
Supports clients and the team with organized records, process documentation, data entry, inbox coordination, basic research, and routine administrative tasks while following established procedures.
Own the full outbound B2B sales cycle with U.S.-based clients, from prospecting and discovery through solution presentations and closing, while building pipeline and meeting revenue targets.
Manage client relationships and account health, resolve issues, coordinate candidate placements across teams, and grow accounts through retention strategies, upselling, and client advocacy.
Execute social media strategies and digital campaigns for global clients, creating and scheduling content, supporting email marketing and paid ads, tracking performance, and handling marketing administration.
Provide accurate day-to-day operational and administrative support by following documented workflows, maintaining organized records, handling routine communications, and compiling data for internal reports.
Monitor and improve Virtual Assistant performance, productivity, and attendance through data analysis, coaching, reporting, and collaboration with HR, Account Management, and Finance.
Create and schedule social media content, coordinate email campaigns, and support advertising strategy and performance reporting across client marketing activities.
Leads HR strategy and operations to improve retention, address employee concerns and performance issues, strengthen engagement, and deliver a better Virtual Assistant experience.
Own the full outbound B2B sales cycle with U.S.-based clients, from prospecting and discovery through tailored solution presentations and closing, while building pipeline and meeting performance targets.
Manage operational processes and project workflows by maintaining documentation, organizing files, preparing reports, communicating with clients and vendors, and coordinating tasks across teams.
Leads the Account Management team to retain client revenue, reduce churn, resolve escalations, and grow accounts through additional placements, while overseeing coaching, CRM processes, and performance reporting.
Coordinate administrative and operational workflows across Operations, Billing, and Customer Communication, maintaining accurate records, responding to inquiries, organizing documentation, and escalating issues to keep work on schedule.
Lead Valatam’s sales department, grow revenue through new-client acquisition, and build a scalable outbound operation by developing the team, optimizing sales processes, and managing pipeline performance.
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