🕒 yesterday
Leads the AMER Customer Success organization, developing managers and CSMs while owning retention, renewals, and expansion strategy for strategic enterprise customers.
Growth Delivery Director
📅 May 2
AI/ML DeploymentLLMsRAG PipelinesForecasting Models
📜 Description
- Lead deployment of the reasoning platform across enterprise client engagements.
- Own client relationships from onboarding through expansion and drive measurable platform value.
- Work with C-suite and senior stakeholders to frame complex business challenges as actionable workflows.
- Partner with Forward Deployed Engineers and AI/ML teams to design and deploy reasoning workflows.
- Collaborate with engineering and product teams to scope and ship production-grade solutions.
- Drive account retention and expansion in partnership with Sales.
🛠️ Requirements
- 7+ years in consulting or solution delivery with hands-on technical depth in AI/ML deployment
- Proven track record leading complex, multi-stakeholder engagements with C-suite and senior executive clients
- Hands-on experience deploying AI/ML applications or intelligent workflows — including LLMs, RAG pipelines, forecasting models, or symbolic reasoning systems
- Ability to synthesize ambiguous business challenges into structured, actionable problem frames
- Experience working closely with engineering and product teams to scope and ship production-grade solutions
- Demonstrated ability to drive account retention and expansion in partnership with Sales
✨ Benefits
- Competitive compensation
- Equity
- Company-paid health insurance
- Company-paid dental insurance
- Company-paid vision insurance
- 401(k)
- Pet-friendly office
Full job description
ABOUT THE COMPANY
Growth Protocol is an Enterprise Reasoning Platform headquartered in New York. We help enterprises turn strategy into action by combining a neuro-symbolic reasoning core, seamless data activation, and agentic workflows. Our platform reduces execution drag, accelerates growth, and delivers measurable business outcomes for some of the world's most complex organizations.
JOB DESCRIPTION
Growth Protocol is hiring a Growth Delivery Director to lead the deployment of our neuro-symbolic reasoning platform across enterprise client engagements. You will own the full client relationship from onboarding through expansion — translating complex business challenges into structured, high-impact workflows and ensuring clients realize measurable value from the platform.
This is a strategic and hands-on role. You will work directly with C-suite and senior stakeholders on problems like "Which high-growth category should we enter next?" or "How will tariff shifts impact our core portfolio?" — then partner with Forward Deployed Engineers and AI/ML teams to design and deploy the reasoning workflows that answer them.
Ideal candidates bring a consulting or enterprise solution delivery background, hands-on experience deploying AI/ML applications, and a track record of managing executive relationships through complex, multi-stakeholder engagements.
OBJECTIVES OF THE ROLE
7+ years in consulting or solution delivery with hands-on technical depth in AI/ML deployment
Proven track record leading complex, multi-stakeholder engagements with C-suite and senior executive clients
Hands-on experience deploying AI/ML applications or intelligent workflows — including LLMs, RAG pipelines, forecasting models, or symbolic reasoning systems
Ability to synthesize ambiguous business challenges into structured, actionable problem frames
Experience working closely with engineering and product teams to scope and ship production-grade solutions
Demonstrated ability to drive account retention and expansion in partnership with Sales
MINIMUM QUALIFICATIONS
7+ years in consulting or solution delivery with hands-on technical depth in AI/ML deployment
Proven track record leading complex, multi-stakeholder engagements with C-suite and senior executive clients
Hands-on experience deploying AI/ML applications or intelligent workflows — including LLMs, RAG pipelines, forecasting models, or symbolic reasoning systems
Ability to synthesize ambiguous business challenges into structured, actionable problem frames
Experience working closely with engineering and product teams to scope and ship production-grade solutions
Demonstrated ability to drive account retention and expansion in partnership with Sales
PERKS
Competitive compensation and equity in a rapidly growing company
100% company-paid health, dental, and vision insurance plus 401(k)
Office in the Flatiron District, New York, NY
Pet-friendly office
This role can be based out of our New York office or performed fully remotely in the United States or Canada.
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