🕒 2 days ago
Lead and develop a customer success team while owning strategic enterprise accounts, scaling operating practices, and ensuring customers achieve measurable business outcomes and long-term value.
VP Customer Success
🕒 yesterday
📍 🇩🇪 Munich - Hybrid🎙️ Leadership🤝 Customer Success Manager📢 🇩🇪 German Required📢 🇬🇧 English Required💼 Full-Time
Customer SuccessEnterprise Customer RelationshipsProject PlanningSoftware Integrations
📜 Description
- Lead customer projects from pilots through global rollouts, ensuring successful delivery and measurable impact.
- Plan projects and coordinate software integrations across industries.
- Guide sales, operations, and technical stakeholders across cross-functional teams.
- Build enterprise customer relationships from factory-floor teams to executive leadership.
- Grow and lead the customer impact team.
- Contribute to business model and product strategy.
🛠️ Requirements
- Five to ten years of experience in consulting, automotive, manufacturing, or technology.
- A degree in industrial engineering, mechanical engineering, or a related field. An industry-focused PhD is a plus.
- Working knowledge of AI, software, and production processes.
- Experience leading cross-functional teams, coordinating stakeholders, and managing complex customer projects and integrations.
- A track record of developing enterprise customer relationships and managing or expanding teams.
- Business-fluent German and English, with a strategic, analytical, and motivated approach.
✨ Benefits
- Visa sponsorship is not available for this role.
- Location
- Hybrid role based in Munich, Germany.
Full job description
About the Role
Lead customer success for an AI platform serving manufacturing and industrial organizations. You will guide enterprise engagements from initial pilots through broader deployments, while helping shape the customer impact team, business model, and product strategy.
What You'll Do
Lead complex customer projects from pilot through global rollout, ensuring successful delivery and measurable impact.
Manage project planning and coordinate software integrations across industries.
Guide sales, operations, and technical stakeholders across cross-functional project teams.
Build lasting enterprise customer relationships, engaging stakeholders from the factory floor to executive leadership.
Grow and lead the customer impact team.
Contribute to business model and product strategy.
What We're Looking For
Five to ten years of experience in consulting, automotive, manufacturing, or technology.
A degree in industrial engineering, mechanical engineering, or a related field. An industry-focused PhD is a plus.
Working knowledge of AI, software, and production processes.
Experience leading cross-functional teams, coordinating stakeholders, and managing complex customer projects and integrations.
A track record of developing enterprise customer relationships and managing or expanding teams.
Business-fluent German and English, with a strategic, analytical, and motivated approach.
Compensation & Benefits
Visa sponsorship is not available for this role.
Location
Hybrid role based in Munich, Germany.
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