The Customer Success team is responsible for building and maintaining strong relationships with our utility customers. This team ensures that customers maximize the value of Gridware’s technology by providing technical expertise, proactive support, and strategic guidance. Acting as the voice of the customer within the company, Customer Success collaborates across sales, engineering, product, and operations teams to enhance customer experience and drive long-term partnerships.
The Customer Success Manager will be responsible for managing and growing relationships with utility customers, ensuring they receive maximum value from Gridware’s solutions. This role involves deeply understanding utility customer needs and educating stakeholders on fault detection and grid monitoring capabilities. Additionally, this role will lead use case development, pilot program design, and the creation of success metrics to validate system performance.
About Gridware Gridware is a San Francisco-based technology company dedicated to protecting and enhancing the electrical grid. We pioneered a groundbreaking new class of grid management called active grid response (AGR), focused on monitoring the electrical, physical, and environmental aspects of the grid that affect reliability and safety. Gridware’s advanced Active Grid Response platform uses high-precision sensors to detect potential issues early, enabling proactive maintenance and fault mitigation. This comprehensive approach helps improve safety, reduce outages, and ensure the grid operates efficiently. The company is backed by climate-tech and Silicon Valley investors. For more information, please visit www.Gridware.io. This describes the ideal candidate; many of us have picked up this expertise along the way. Even if you meet only part of this list, we encourage you to apply! Gridware Technologies Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Benefits Health, Dental & Vision (Gold and Platinum with some providers plans fully covered) Paid parental leave Alternating day off (every other Monday) “Off the Grid”, a two week per year paid break for all employees. Commuter allowance Company-paid training
Guide strategic customers through onboarding, adoption, and security and compliance outcomes, while managing account health, driving retention, identifying expansion opportunities, and sharing customer insights across Vanta.
Own and grow a portfolio of enterprise customers in Japan, guiding onboarding, adoption, renewals, and expansion while advising on data-driven ROI and sharing customer insights with product teams.
Drive strategic customer success by partnering with account managers, improving platform adoption through data-led account strategies, and representing client needs across internal projects and product teams.
Manage government and public sector accounts as a trusted advisor, driving retention, growth, and measurable ROI through account planning, customer insights, and cross-functional coordination.
Own customer activation and AI adoption by designing tailored workflows, building champion communities, and delivering training that connects platform usage to measurable business outcomes.
