2022年4月に日本法人を設立して以来、さまざまな業界のエンタープライズ企業から信頼されるパートナーへと成長してきました。現在は、カントリーマネージャーの堀井憲一郎が日本事業を率いています。約18名のメンバーが、営業（AE・SDR）、プリセールス、カスタマーサクセス、マーケティング、パートナーセールスの各チームで、お客様のデジタルトランスフォーメーションを支援しています。ソニー、三井住友カード、カシオ、ベルーナ、ソフトバンクをはじめ、国内60社以上のエンタープライズ企業にご利用いただいています。
Since opening our Japan entity in April 2022, we have grown into a trusted partner for enterprise companies across many industries. The Japan business is led by Country Manager Kenichiro Horii. Our team of around 18 people covers sales (AE and SDR), presales, customer success, marketing and partner sales, helping customers with their digital transformation. We work with more than 60 enterprise customers in Japan, including Sony, SMBC Card, Casio, Belluna and SoftBank.
東京オフィスを拠点に、APJカスタマーサクセス責任者（Head of Customer Success, APJ）の直属として、日本のエンタープライズ顧客を担当していただきます。導入から活用定着、契約更新・拡大まで、お客様に一貫して伴走するポジションです。お客様および日本チームとのコミュニケーションは日本語、上長およびAPJ・グローバルチームとは主に英語です。
Based in our Tokyo office and reporting to the Head of Customer Success, APJ, you will own a portfolio of enterprise customers in Japan. You will guide them all the way from onboarding through adoption, renewal and expansion. Customer work and the Japan team operate in Japanese. Your manager and the APJ and global teams work mainly in English.
Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers’ whole online journey. We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We’re here to stay—and we’re looking for team members who are excited to drive impact and help us scale even further. Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other. Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. Any communication from our in house Talent Acquisition team will only ever come from our contentsquare.com or @contentsquare-ext.com domain. For more information, visit our careers blog. Why you should join Contentsquare We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we’re aligned with the employees' needs. Here are a few we want to highlight: - Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year - Work flexibility: hybrid and remote work policies - Generous paid time-off policy (every location is different) - Lifestyle allowance - A Culture Crew in every country we’re based in to coordinate regular activities for employees to get to know each other and bond outside of work - Every full-time employee receives stock options, allowing them to share in the company’s success - We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts - And more benefits tailored to each country Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here. Your personal data will be securely stored in our hosting provider’s data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws. Contentsquare may use AI-assisted tools to help review and screen applications. All decisions involving hiring are made by human reviewers, and your personal data will be processed in accordance with our Candidate Privacy Policy.
Manage and grow a portfolio of strategic customers by driving adoption, renewals, retention, and expansion through consultative engagement, account planning, and cross-functional collaboration.
Own customer activation and AI adoption by designing tailored workflows, building champion communities, and delivering training that connects platform usage to measurable business outcomes.
Own the post-sales journey for strategic enterprise customers, driving onboarding, product adoption, customer health, retention support, expansion opportunities, and advocacy while advising senior stakeholders on measurable outcomes.
Own day-to-day execution and account health for Department of War customers, driving platform onboarding, adoption, renewals, and measurable outcomes while coordinating with internal teams.
Provides advanced technical coaching and troubleshooting for complex products, mentors Technical Coaches, and builds AI-enabled support capabilities to improve resolution quality, agent confidence, and support performance.
