🕒 8 days ago
As a Customer Support Specialist, you will provide professional support to a portfolio of clients, troubleshooting technical issues and enhancing user experience with a customizable software platform.
CS - Support Specialist - Porto - French - LIS15
📅 Jun 8
📍 🇵🇹 Porto - Hybrid🎹 Mid-level🛟 Customer Support Specialist📢 🇫🇷 French Required📢 🇬🇧 English Required💼 Full-Time
Technical SupportHelpdeskTroubleshootingAnalytical Skills
📜 Description
- Act as the first point of contact for users, providing professional support.
- Manage complex technical issues as a Level 2 Support Specialist.
- Investigate incidents in depth and collaborate with internal technical teams.
- Develop technical and customer service skills within a structured support organization.
- Ensure a positive customer experience.
🛠️ Requirements
- Fluent in French and good English communication skills.
- Previous experience in IT Helpdesk, Technical Support, Service Desk, or similar roles.
- Strong troubleshooting and analytical skills.
- Experience working with ticketing systems is an advantage.
- Ability to manage multiple tasks and priorities.
- Customer-focused and solution-oriented approach.
✨ Benefits
- What We Offer
- International work environment
- Comprehensive onboarding and training
- Career growth opportunities within IT Support
- Hybrid work model after the initial onboarding period
- Stable long-term project in Porto
- Monday to Friday
- 09:00 – 18:00
Full job description
Join an international customer experience and support company that delivers high-quality technical assistance services to global clients.
As an IT Helpdesk Support Specialist, you will be responsible for assisting users with technical issues, troubleshooting incidents, and ensuring smooth day-to-day operations. You will act as the first point of contact for users, providing professional support and ensuring a positive customer experience.
The role offers the opportunity to work in a multilingual environment while developing your technical and customer service skills within a structured support organization.
Level 2 Support (L2)
As an L2 Support Specialist, you will manage more complex technical issues, investigate incidents in greater depth, and work closely with internal technical teams to resolve customer problems efficiently.
Previous experience in technical support, helpdesk, or IT-related roles is required.
Requirements
L2 Support
- Fluent French
- Good English communication skills
- Previous experience in IT Helpdesk, Technical Support, Service Desk, or similar roles
- Strong troubleshooting and analytical skills
- Experience working with ticketing systems is an advantage
- Ability to manage multiple tasks and priorities
- Customer-focused and solution-oriented approach
Benefits
What We Offer
- International work environment
- Comprehensive onboarding and training
- Career growth opportunities within IT Support
- Hybrid work model after the initial onboarding period
- Stable long-term project in Porto
- Monday to Friday
- 09:00 – 18:00
- Occasional Saturday shifts between 10:00 and 20:00
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