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Customer Experience Manager

🔥 9 hours ago
Customer SuccessAccount ManagementCloud SecurityData Analysis

📜 Description

  • Manage customer engagement across the entire customer lifecycle, from onboarding through renewal.
  • Act as a trusted advisor and commercial owner of the account, building strategic relationships with stakeholders.
  • Collaborate with the Sales team to maintain accurate forecasts and lead critical engagements like Executive Business Reviews.
  • Embed AI-driven optimization into workflows using advanced data analysis to uncover selling opportunities.
  • Negotiate and execute renewal contracts while analyzing data to drive business value.

🛠️ Requirements

  • Minimum of 3 years of experience in a Customer Success/Account Management role or Inside or Field sales.
  • 2+ years of industry experience, preferably in cloud security and/or performance industries.
  • Bachelor's degree and/or other professional qualifications.
  • Strong understanding of computer networking and how the internet works, with network security a plus.
  • Experience with project management, account portfolio planning, and cloud implementation.
  • Expertise in SaaS retention and sales processes.

Benefits

  • Equity
  • This role is eligible to participate in Cloudflare’s equity plan.
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