🕒 2 days ago
Manage SMB customer relationships and account strategies, helping clients achieve business goals while driving retention, renewals, expansion, upsell opportunities, and customer advocacy.
Customer Success Manager
📅 Jul 13
Customer Success ManagementAccount ManagementCustomer OnboardingImplementation
📜 Description
- Manage multi-site healthcare accounts against renewal and net-retention targets.
- Lead onboarding and implementation for new facilities, including workflow design with frontline staff.
- Run monthly utilization reviews and quarterly or executive business reviews with facility leaders and executive sponsors.
- Forecast renewals and build expansion pipeline, reporting weekly.
- Identify low adoption early and execute churn-risk playbooks.
- Share specific customer workflow feedback with Product.
🛠️ Requirements
- 3+ years in a titled Customer Success Manager or Account Manager role at a B2B SaaS or healthcare-technology company, owning renewals
- Travel to client sites 50% or more of the time within your region. This is a hard requirement.
- You live in the Chicago market or will relocate before your start date
- Experience running executive business reviews and reporting on retention, adoption, or utilization metrics
- Management consulting or client-advisory background
- Familiarity with EHR, care-coordination, or clinical-operations software
Full job description
About Circadia Health
Circadia Health is a growth-stage healthcare AI company on a mission to prevent avoidable hospitalizations and transform senior-care operations. Our Circadia Intelligence Platform combines:
-
Contactless sensing that monitors respiration and motion with medical-grade accuracy
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Native predictive models that detect 85% of preventable adverse events several days in advance
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Enterprise integrations that operationalize predictions directly inside EHR, care-coordination, billing, and compliance workflows
Today, our technology touches 40,000+ post-acute patients daily across skilled-nursing, home-health, and home-care networks. We are backed by leading healthcare and AI investors and headquartered in El Segundo, CA.
About the Role
Circadia is hiring a Customer Success Manager for the Chicago market. You'll be based in Chicago, work hybrid, and spend roughly half your time on site with our skilled-nursing and home-health partners across the region.
You'll own a book of multi-site healthcare accounts end to end: onboarding, adoption, quarterly and executive business reviews, renewal and expansion. Your day-to-day partners are Directors of Nursing, administrators, and regional clinical and operations leaders; your executive sponsors are CMOs, CNOs, and COOs. Your job is to make sure the clinicians using Circadia every day get value from it, and that the leaders who signed the contract can see that value in their numbers.
What You'll Own
Qualifications
Required
Ideal
Nice to Have
Why This Role, Why Now
At Circadia, you’ll be part of a mission-driven team that’s reshaping healthcare delivery. We combine advanced technology with clinical insight to prevent avoidable harm, improve staffing efficiency, and help clinicians focus on what matters most, caring for patients. Join us in building the future of proactive care.
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