Remote Jobs RockRemote Jobs Rock

Head of Digital and Scaled Customer Success

🕒 yesterday
Customer SuccessDigital StrategyAI ToolsData-driven Decision Making

📜 Description

  • Define and own scale & digital strategy, establishing the digital customer journey and engagement motions.
  • Design digital success programs including self-serve onboarding and lifecycle communications.
  • Build AI-powered engagement plays to enhance team impact and automate customer interactions.
  • Accelerate customer time-to-value through strategic plays focused on relationship building and solution alignment.
  • Establish metrics frameworks to measure customer activation and program success.
  • Drive data-informed experimentation to refine customer engagement strategies.

🛠️ Requirements

  • 7-10+ years of experience in Customer Success or client-facing leadership roles within the SaaS industry.
  • Proven track record in managing large-scale regional organizations.
  • Experience in building and scaling digital customer success strategies.
  • Demonstrated ability to establish metrics frameworks and run data-driven experimentation programs.
  • Strong cross-functional collaboration skills with Product, Marketing, and Operations.

Benefits

  • Mental health, wellness & fitness benefits
  • Inclusive family building benefits
  • Long-term savings or retirement plans
🕒 yesterday

Lead and develop a team of Customer Solutions Engineers to manage Fullstory's largest customer relationships, driving technical health and adoption while ensuring successful renewals and expansions.

Customer SuccessSales EngineeringTechnical Account ManagementTeam Leadership
Notion

Manager, Outcome Architects

Notion👥 10,000+ employees🏢 Software Development🤝 B2B
🕒 5 days ago

As the Outcomes Architects Manager, you will lead a Customer Success team to enhance product adoption, retention, and customer value while driving operational excellence and cross-functional collaboration.

Customer SuccessTeam LeadershipData-driven Decision MakingKPI/OKR Development
MongoDB

Manager, Customer Success Management

MongoDB👥 10,000+ employees🏢 Software Development🤝 B2B
🕒 4 days ago

<p>MongoDB is looking for an experienced and results-oriented people leader to help grow our Customer Success program. You will play a key role in the growth and success of MongoDB, our customers and CS team members.

📍 🇮🇹 Milan - Hybrid💼 Full-Time🎙️ Leadership🤝 Customer Success Manager📢 🇮🇹 Italian Required📢 🇬🇧 English Required
Customer SuccessTeam LeadershipMentoringData Analysis

Trusted by Remote Workers