Lead strategic enterprise customer accounts from implementation through renewals and growth, using analytics, relationship management, and cross-functional collaboration to drive measurable customer outcomes and manage risk.
Gerencia o ciclo de vida dos clientes, promovendo a adoção das soluções, acompanhando resultados e identificando riscos de churn e oportunidades de expansão para fortalecer a satisfação e retenção.
Own a portfolio of high-value suppliers across onboarding, adoption, renewal, and reactivation, using data-driven engagement, retention strategies, and consultative upselling to improve supplier outcomes.
Drive customer experience initiatives and strategic projects, manage the gift card program, analyze customer feedback and CX metrics, and recommend improvements that strengthen engagement and loyalty.
Support entrepreneurs and local partners through funding applications by assessing eligibility and business viability, coaching applicants, coordinating documentation, and helping ensure successful loan disbursement.
