Account Manager

Are you an experienced and strategic account manager with a true ‘service first’ mindset who is based in Kraków or in the surrounding area? Does a varied and challenging role in one of Europe’s fastest-growing companies interest you? If so, then we’d love to chat!

What you’ll be doing

We’re looking for an Account Manager who is passionate about building strong partnerships and delivering great service. You are commercially aware and enjoy identifying opportunities to support partner growth through data, insights, and collaboration.

You feel comfortable having business-oriented conversations and approaching topics such as campaigns, investments, and growth opportunities in a collaborative way. At the same time, you’re a team player who enjoys contributing and values a hands-on, supportive environment.

Day-to-day in this role you’ll be:

• Supporting partners in leveraging marketing and growth solutions to help maximize their business potential on the platform.
• Working closely with the marketing team to plan and execute campaigns together with restaurant partners.
• Preparing regular business reviews (monthly and quarterly), sharing performance insights, identifying opportunities, and building joint growth plans.
• Analysing operational and commercial metrics to identify trends, address challenges, and propose data-driven solutions that improve partner performance and customer experience.
• Leading collaborative discussions and negotiations around campaigns, marketing investments, and initiatives that create long-term value.
• Helping partners in adopting new tools, features, and operational best practices.
• Staying up to date with local market trends, customer preferences, and competitor activity to strengthen partner presence.

Our humble expectations

• Solid experience in account management, partnership management, or a similar partner-facing role.
• Experience working with performance metrics, marketing solutions, or growth initiatives is a plus
• Strong relationship-building skills and fluency in both Polish and English.
• Commercially aware and comfortable working in sales-driven environments.
• Strong analytical skills with experience in performance metrics; familiarity with tools like Looker or Power BI is a plus.
• Well-structured, detail-oriented, and proactive in managing partner relationships and priorities.
• Well-structured, detail-oriented, and proactive, with a collaborative, hands-on approach.
• Experience with CRM systems and a genuine passion for food and developing the best restaurants in town will both be an advantage.