Associate Manager - IT BRM | Work From Home

Company Description

About Sutherland: 

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

Job Description

We're looking for an Associate Manager - IT BRM to join our organization Sutherland Philippines (Work from Home). In this role, you will serve as a strategic bridge between our IT department, business units, and clients, ensuring alignment between technology solutions and business objectives. You will manage key relationships with stakeholders, drive IT service excellence, and contribute to the organization's digital transformation initiatives. This position requires a professional who combines technical acumen with strong interpersonal skills and a collaborative approach to problem-solving.

• Develop and maintain strong relationships with business stakeholders, IT leadership, and external vendors to ensure seamless service delivery and alignment with organizational goals
• Analyze business requirements and translate them into actionable IT solutions, ensuring technical feasibility and cost-effectiveness
• Manage IT service delivery models and monitor performance against agreed service level agreements (SLAs)
• Coordinate between business units and IT teams to resolve issues, prioritize requests, and implement improvements
• Conduct regular business reviews with stakeholders to assess satisfaction, identify gaps, and recommend strategic enhancements
• Document and communicate IT capabilities, services, and roadmaps to non-technical audiences in a clear and compelling manner
• Support vendor management activities, including performance monitoring, and relationship optimization
• Identify opportunities for process improvements and cost optimization within IT service delivery
• Participate in IT governance activities and contribute to the development of IT policies and standards
• Prepare reports and presentations on IT performance metrics, business impact, and strategic recommendations for leadership review

Qualifications

• Bachelor’s degree in related discipline or equivalent experience required; Masters or MBA degree a plus
• 5 to 8 years of experience in relevant field for Managers
• Technical acumen in one or more technology discipline
• Business acumen in at least one of the Business Partner domains
• Excellent written and verbal communication, including technical writing skills
• Strong interpersonal / relationship management skills in building partnerships. 
• The ability to conduct cost/benefit analysis & business case development
• Excellent analytical skill & problem solving approach
• Leadership and Teamwork
• Understanding of Basic Technology architecture like Network, Telecom, Server etc.
• Understanding of BPO industry & outsourcing models
• ITIL Fundamentals
• Understanding of Project Management methodologies
• Financial Management Understanding

Additional Information