Scaled Customer Success Manager
Own renewals and expansions across a high-volume customer portfolio, using data-driven engagement to deepen AI adoption, protect retention, grow revenue, and shape scalable customer success practices.
Please Note: This is a daytime position and is not a group home setting. All applicants must have a valid US driver's license, insurance and vehicle for this position.
As part of our team, you’ll enjoy a range of exciting benefits and opportunities:
At Dungarvin, we are more than a provider of support services - we’re a mission-driven team rooted in respect, response and choice. Since 1976, we’ve been dedicated to meeting people where they are, working alongside them to provide person centered supports that allow people to live independently as possible. You’ll work directly with people in need of assistance, and/or living with intellectual or developmental disabilities, or other complex medical needs. With services across the country, our team is united by a shared commitment to making a real difference - one person, one voice, one choice at a time. We encourage you to embrace this opportunity to impact someone’s life.
As an Employment Support Specialist (Job Coach), you'll make a meaningful difference by helping individuals with disabilities discover their strengths, pursue career opportunities, and achieve success in competitive, integrated employment. You'll build relationships, encourage independence, and provide the personalized support individuals need to reach their employment goals.
Every day brings an opportunity to make an impact through:
Building meaningful connections: Meet with individuals in their homes and communities to develop trusting relationships and understand their goals.
Discovering career possibilities: Conduct career assessments to identify individual strengths, interests, abilities, and employment preferences.
Creating pathways to employment: Assist with resume development, interview preparation, job searches, and identifying opportunities that align with individual goals.
Supporting new beginnings: Partner with employers to assist individuals with onboarding, workplace training, and adjusting to new job responsibilities.
Celebrating continued success: Provide ongoing coaching, encouragement, and support to help individuals maintain employment, build confidence, and grow professionally.
Making a difference together: Participate in team meetings, complete progress reports, and maintain communication with individuals, employers, and support teams.
➡️ Curious what it's like to be a Job Coach? Read a Week in the Life of a Job Coach - Dungarvin and get inspired!
If you're passionate about helping others discover their potential and believe everyone deserves the opportunity to find meaningful work, we'd love to meet you!
At Dungarvin, you're joining a team that supports one another and provides the training, resources, and encouragement you need to succeed. Come be part of something meaningful and help others achieve their best lives.
Apply Today – Help Someone Turn Their Career Goals Into Reality!
Required (Must-Have)
Must meet requirements of a Designated Coordinator
High school diploma or GED plus at least 4 years of experience providing direct care or support to individuals with disabilities or older adults OR
Associate degree in human services, education, or a related field plus at least 2 years of experience providing direct care or support to individuals with disabilities or older adults OR
Bachelor’s degree in human services, education, or a related field plus at least 1 year of experience providing direct care or support to individuals with disabilities or older adults
Valid driver’s license and proof of insurance
Must be at least 18 years of age
Physical Requirements
Ability to stand, walk, bend, or lift
Skills & Abilities
Strong written, verbal, and interpersonal communication skills
Ability to document care, follow support plans, and collaborate with internal and external team members
Experience teaching, coaching, or mentoring individuals in employment-related skills
Knowledge of the job market and hiring process
Demonstrates integrity by maintaining confidentiality and following organizational policies
Highly organized, flexible, and able to manage multiple tasks or unexpected demands professionally
Fluency in ASL, Spanish, Hmong, Somali, or Oromo preferred
Proficient with using technology for documentation
If you’re passionate about making a difference, we want to hear from you! At Dungarvin, we support one another and provide the training and tools you need to succeed. Join our team and help us empower individuals to lead their best lives.
Apply Today—Be Part of Something Truly Special!
We believe in supporting not only those we serve but also each other, ensuring a collaborative and supportive work environment for all. Dungarvin is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, protected veteran status, disability, genetic information, national origin, age, gender identity, sexual orientation, or any legally protected status per federal and/or state law.
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