Remote Jobs RockRemote Jobs Rock

Customer Service Agent

πŸ“… Oct 9
Customer ServiceCustomer SupportWritten CommunicationSpoken English
Apply Now

πŸ“œ Description

  • Respond to customer queries by email, chat, and phone.
  • Log and track cases in the helpdesk system.
  • Resolve issues or escalate them with clear notes.
  • Process orders, returns, and account changes.
  • Share customer feedback to help improve service.

πŸ› οΈ Requirements

  • Experience in customer service or support
  • Clear, friendly written and spoken English
  • Experience with a helpdesk tool such as Zendesk or Freshdesk
  • Calm approach when handling complaints
  • Able to work 09:00-17:00 UK time (11:00-19:00 SAST)
  • Experience with live chat tools
  • Familiarity with e-commerce platforms such as Shopify
  • Previous work with UK customers

✨ Benefits

  • Fully remote work from anywhere in South Africa.
  • Stable, full-time role with a UK employer.
  • Friendly, supportive team.
  • Room to grow as the business grows.
Full job description

Salary: R23 000 – R25 000 per month

Remote Recruitment is hiring a Customer Service Agent for a UK-based employer, fully remote from South Africa. You will own customer queries from first contact to resolution.

Role overview

You will be the friendly voice of a UK business, helping customers by email, chat and phone and solving problems the first time. This is a full-time, 100% remote role for South African talent, working UK hours: 09:00-17:00 UK time (11:00-19:00 SAST).

Key responsibilities

  • Answer customer queries by email, chat and phone
  • Log and track cases in the helpdesk system
  • Resolve issues or escalate with clear notes
  • Process orders, returns and account changes
  • Share feedback that helps improve the service

What you'll need

  • Experience in customer service or support
  • Clear, friendly written and spoken English
  • Experience with a helpdesk tool such as Zendesk or Freshdesk
  • Calm approach when handling complaints
  • Able to work 09:00-17:00 UK time (11:00-19:00 SAST)

Nice to have

  • Experience with live chat tools
  • Familiarity with e-commerce platforms such as Shopify
  • Previous work with UK customers

What's on offer

  • Fully remote work from anywhere in South Africa
  • A stable, full-time role with a UK employer
  • Clear expectations and a friendly, supportive team
  • Room to grow as the business grows

About Remote Recruitment

Remote Recruitment connects talented South Africans with UK businesses that want reliable, motivated remote team members. We match you carefully, support you through the hiring process and stay in touch once you start, so you can settle in with confidence.

Apply with your CV and a short note on why this role suits you. Remote Recruitment welcomes applications from all suitably capable candidates.

Sutherland

Airline Customer Support Specialist with English | Remote within Bulgaria

πŸ•’ 3 days ago
SutherlandπŸ‘₯ 10,000+ employees🏒 Information Technology And Services

Support airline customers with travel-related questions and requests through phone and chat, resolve issues efficiently, document interactions, and follow established procedures and quality standards.

EnglishCustomer ServiceCustomer SupportPhone Support

Support customers in Mandarin and English across calls, live chats, and email, resolving inquiries and issues while coordinating with internal teams and sharing feedback to improve the customer experience.

πŸ“ πŸ‡²πŸ‡Ύ Malaysia - RemoteπŸ’Ό Full-Time🎹 Mid-levelπŸ›Ÿ Customer Support SpecialistπŸ“’ πŸ‡¨πŸ‡³ Mandarin RequiredπŸ“’ πŸ‡¬πŸ‡§ English Required
MandarinEnglishCustomer ServiceCustomer Support
Givzey

Version2.ai Operations Support Specialist

πŸ•’ 3 days ago
GivzeyπŸ‘₯ 51 - 200 employees🏒 Fund-raising

The Operations Support Specialist reviews donor replies, moderates conversations, triages and resolves support tickets, and maintains operational workflows that help Virtual Engagement Officers engage donors accurately and safely.

Written CommunicationDonor RelationsContent ModerationSupport Ticket Triage

Support customers in deregulated energy markets by resolving enrollment, billing, payment, and usage issues while improving retail energy operations and customer experience.

πŸ“ πŸ‡ΊπŸ‡Έ United States - RemoteπŸ’Ό Full-Time🎹 Mid-levelπŸ›Ÿ Customer Support SpecialistπŸ“’ πŸ‡ͺπŸ‡Έ Spanish RequiredπŸ“’ πŸ‡¬πŸ‡§ English Required
SpanishEnglishRetail Energy OperationsDeregulated Energy Markets
Datavant

CPC Processor Customer Support- 8609

πŸ•’ 2 days ago
DatavantπŸ‘₯ 10,000+ employees🏒 Software Development🀝 B2B

Handle release-of-information customer inquiries by phone, email, and written correspondence, researching and resolving issues, documenting outcomes, and meeting service, productivity, and quality expectations.

Customer ServiceMulti-line Phone SystemsMS OfficeData Entry

Trusted by Remote Workers