🔥 12 hours ago
Support APAC customers by leading onboarding, resolving product and operational issues, coordinating escalations, and improving help content to keep users productive and customer relationships strong.
Customer Support Specialist (Universal Team)
🕒 22 days ago
📍 🇦🇱 Albania +3 - Remote?🎹 Mid-level🛟 Customer Support Specialist📢 🇬🇧 English Required📢 🇮🇹 Italian Required💼 Full-Time
Customer SupportTravel BookingsBusiness TravelClient Issue Resolution
📜 Description
- Process requests for additional services on business travel bookings in the European market.
- Resolve client issues and advise clients on bookings and products.
- Communicate with clients, hotels, and suppliers by email and phone.
- Use CRM systems and internal databases to support client requests.
🛠️ Requirements
- English Proficiency: Upper Intermediate level (both spoken and written) + Italian language proficiency (B2)
- Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
- Quick Learner: Ability to learn quickly and stay results-focused.
- Tech Requirements: A functioning computer and microphone.
- Travel Knowledge: Understanding of the travel business and booking systems is an advantage!
✨ Benefits
- Remote work.
- Flexible 5/2 schedule from 10 a.m. to 7 p.m. GMT+3.
- Base salary of 700 EUR plus up to 225 EUR gross KPI-based bonus.
- Seminars, training, and conference access, with support to attend conferences.
- Corporate discounts on hotels and other services.
Full job description
Hey there!
Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Universal Team) to help us keep our clients happy and our operations smooth.
Who We Are:
We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!
Requirements
What You’ll Do:
- Rapidly and effectively resolve client issues: Processing additional services requests for business travel bookings (European market).
- Advise clients: Provide expert advice on bookings and our products.
- Communicate: Engage with suppliers, hotels, and clients via email and phone.
- Work with systems: Utilize CRM systems and our internal databases efficiently.
What We’re Looking For:
- English Proficiency: Upper Intermediate level (both spoken and written) + Italian language proficiency (B2)
- Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.
- Quick Learner: Ability to learn quickly and stay results-focused.
- Tech Requirements: A functioning computer and microphone.
- Travel Knowledge: Understanding of the travel business and booking systems is an advantage!
Benefits
What We Offer:
- Remote Work: Work from the comfort of your home.
- Great Team: Join a young and active team of super specialists.
- Flexible Schedule: 5\2 from 10 a.m. to 7 p.m. GMT+3.
- Competitive Salary: Earn a base salary of 700 EUR + up to 225 EUR gross bonus based on KPI.
- Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.
- Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
- Perks: Enjoy corporate discounts on hotels and other services.
The Process:
- Application and Assessment: You'll receive an assessment link when you apply, if there's a match, you'll be invited to an interview with our HR.
- Meeting with HR: A friendly chat with our HR team.
- One minute Internet Speed Test: Just to make sure you’re all set for remote work.
- Interview results and offer!
Learn more about our data protection practices in our Privacy Policy:
https://emergingtravel.notion.site/recruitment-privacy-notice
If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!
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