Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” Learn more about working at Coinbase.
As an Inbound Specialist II, you'll join the Customer Experience team as a frontline specialist supporting Coinbase's highest-value customers, including High Net Worth and Ultra High Net Worth segments. You'll own inbound customer interactions across multiple channels, resolving complex issues with speed and accuracy while building trusted relationships that strengthen retention and satisfaction.
What you'll do:
Required Skills and Experience:
Pay Transparency Notice:The target annual base salary for this position can range as detailed below. Total compensation may also include bonus eligibility and benefits (including medical, dental, and vision).
Handle guest inquiries and issues across communication channels, resolve cases with care and sound judgment, and coordinate with internal teams and partners to deliver a smooth guest experience.
Support Italian-speaking viewers across phone, chat, and email by resolving account, application, and technical issues while promoting suitable services and maintaining accurate customer and sales records.
Resolve complex customer issues across payments, cards, accounting integrations, and other products while improving support processes and tools through sound judgment, clear communication, and AI.
Support Roblox creators by resolving day-to-day escalations and emergencies, coordinating communication with internal staff, and maintaining accurate interaction records and timely follow-up.
Deliver personalized, concierge-level guest support across email, SMS, and phone, resolving issues from start to finish while coordinating with kitchen operations and upholding premium hospitality standards.
