🕒 yesterday
Manage external partnerships supporting vulnerable customers, using data, specialist expertise and lived experience to improve customer journeys, products and services while ensuring strong governance and community engagement.
Corporate Travel Operations Specialist
📅 Sep 3
📍 🇷🇴 Romania +5 - Remote?🎹 Mid-level⚒️ Operations Manager📢 🇬🇧 English Required📢 🇮🇹 Italian Required💼 Full-Time
Corporate Travel ManagementVIP Traveler SupportSupplier NegotiationHotel Operations
📜 Description
- Manage complex travel requests for corporate accounts and VIP travelers across email, phone, chat, and CRM.
- Advise travelers and travel managers on tailored flights, hotels, transfers, and premium services.
- Book travel through online platforms and coordinate offline arrangements with global suppliers.
- Source options and negotiate rates, terms, and conditions with hotels and travel providers.
- Manage bookings from confirmation and payment through changes, cancellations, refunds, and post-trip support.
- Coordinate with internal teams, monitor service levels, and resolve or escalate operational issues.
🛠️ Requirements
- Corporate Travel Expertise: Experience in business travel management, premium customer service, TMC, DMC, or high-touch corporate travel operations.
- Supplier & Destination Knowledge: In-depth knowledge of hotel and airline operations and global destination management.
- Language Proficiency: Upper-Intermediate (B2+) level of English and Italian is required.
- Communication Excellence: Strong interpersonal, written, and verbal communication abilities; able to confidently work with demanding corporate clients and negotiate with suppliers.
- Organization & Precision: Proven capacity to handle multiple, complex corporate requests simultaneously with outstanding accuracy and professionalism.
- Tech Savvy: Comfortable with CRM systems, online booking tools, and other travel management technologies.
- Solutions-Oriented: Proactive and resourceful in resolving challenges in a fast-paced corporate travel environment.
✨ Benefits
- Remote Work: Flexibility to work from anywhere.
- Competitive Compensation: Attractive base plus bonus structure.
- Corporate Exposure: Collaborate with leading global companies and manage travel for top executives.
- Professional Growth: Advance your career handling challenging, high-profile cases.
- Continuous Learning: Ongoing training, seminars, and opportunities to attend top industry events.
- Travel Perks: Take advantage of corporate rates and unique travel discounts worldwide.
Full job description
At Emerging Travel Group, we’re on a mission to revolutionize the travel industry with cutting-edge technology and unparalleled customer service. We pride ourselves on our dynamic, innovative culture and are seeking passionate, detail-oriented professionals from the travel industry who excel at turning complex travel requests into seamless experiences for our B2B partners.
We're looking for an experienced Corporate Travel Operations Specialist to manage end-to-end travel arrangements for premium corporate accounts and VIP travelers—from hotels and transportation to custom experiences worldwide, for both business travelers and executive groups. This role requires outstanding communication skills, strong supplier negotiation abilities, and an uncompromising dedication to exceptional quality of service.
Requirements
What You’ll Do
- Corporate Client Management: Act as the main point of contact for corporate accounts and VIP travelers, handling complex business travel requests via email, phone, chat, or CRM, and ensuring a world-class experience at every stage.
- Expert Travel Consulting: Advise corporate travelers and travel managers on the best options; provide tailored solutions for flights, hotels, transfers, and premium services worldwide.
- Online & Offline Booking Mastery: Book travel services through our online platform and work directly with our global supplier network for offline arrangements—hotels, DMCs, transfers, rail, ferries, cruises, and airlines.
- Supplier Relations: Source options and negotiate directly with hotels, service partners, and travel providers to secure the most optimal agreements on rates, terms, and conditions for corporate clients.
- Lifecycle Support: Manage the full cycle of each booking, including confirmations, payments (including virtual card processing), vouchers, changes, cancellations, and refunds—delivering seamless support from inquiry to post-trip resolution.
- Internal Collaboration: Coordinate closely with Online Support, Finance, Product, Sales, and Account Management to ensure operational excellence and smooth information flow for corporate partnerships.
- Quality & SLA Control: Resolve operational issues, monitor performance against SLAs, and proactively escalate incidents to deliver a consistently high standard of corporate travel service.
What We’re Looking For
- Corporate Travel Expertise: Experience in business travel management, premium customer service, TMC, DMC, or high-touch corporate travel operations.
- Supplier & Destination Knowledge: In-depth knowledge of hotel and airline operations and global destination management.
- Language Proficiency: Upper-Intermediate (B2+) level of English and Italian is required.
- Communication Excellence: Strong interpersonal, written, and verbal communication abilities; able to confidently work with demanding corporate clients and negotiate with suppliers.
- Organization & Precision: Proven capacity to handle multiple, complex corporate requests simultaneously with outstanding accuracy and professionalism.
- Tech Savvy: Comfortable with CRM systems, online booking tools, and other travel management technologies.
- Solutions-Oriented: Proactive and resourceful in resolving challenges in a fast-paced corporate travel environment.
Benefits
What We Offer
- Remote Work: Flexibility to work from anywhere.
- Competitive Compensation: Attractive base plus bonus structure.
- Corporate Exposure: Collaborate with leading global companies and manage travel for top executives.
- Professional Growth: Advance your career handling challenging, high-profile cases.
- Continuous Learning: Ongoing training, seminars, and opportunities to attend top industry events.
- Travel Perks: Take advantage of corporate rates and unique travel discounts worldwide.
The Process
- Intro Chat: Welcoming conversation with our HR team.
- Remote Set-Up Check: Quick internet speed test to ensure remote readiness.
- Manager Interview: In-depth discussion about your experience and the role specifics.
- Interview Results!
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If this sounds like the perfect fit for you, we’d love to hear from you!
Apply now and let’s create amazing travel experiences together!
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