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Partner Excellence Manager - London

📅 Jan 26
Partner ManagementCustomer SuccessImplementation ManagementEPM
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📜 Description

  • Manage a portfolio of partners, supporting their ramp-up, performance, and long-term success.
  • Provide dedicated support during partners’ active implementations and monitor progress for internal reporting.
  • Organize and deliver partner training, including consultant certification and assessment.
  • Serve as the main contact for qualifying and initially training new partners.
  • Support partner program operations, process improvements, training, and reporting in Pigment.
  • Work with Partner Account Managers to align sales strategy with the quality of partner delivery.

🛠️ Requirements

  • Leading experience in managing EPM or related implementations, ideally with a team of partners
  • Strong technical background (with experience in EPM ideally) or related products
  • Ability to understand and communicate complex technical concepts effectively.
  • Experience in partner management, customer success, or a related field.
  • Ability to work independently and manage multiple priorities.

✨ Benefits

  • Competitive package
  • Stock options to ensure you have a stake in Pigment's growth
  • The best health insurance with Alan Blue entirely free for you and your family
  • Weekly Lunch and Lunch vouchers (Swile card) to cover your lunch breaks with total flexibility
  • Subscription to Egym Wellpass (ex-Gymlib) for full access to gyms, studios, and wellness spaces across France
  • Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco
  • High-end equipment (based on stock/availability) to do your work in the best conditions
  • Remote-friendly environment
Full job description
Join Pigment: The AI Platform Redefining Business Planning
Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive platform, with AI agents that work alongside every team, from Finance to HR, to build, adapt, and align strategic plans in real time.

Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally, passing $100M in ARR in 2026 and doubling revenue for the second year in a row. Industry leaders like Unilever, Uber, Anthropic, Snowflake, and Siemens use Pigment every day to make better-informed decisions and navigate any scenario with confidence.

In October 2026, we raised a $250M Series E at a $2.3B valuation, bringing our total funding to $650M+. Today we’re a growing team of 700+ across Paris, London, New York, Toronto, San Francisco, and Austin, and we’ve been named a Visionary in the Gartner® Magic Quadrant™ for Financial Planning Software two years running.

At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo - all while working as one team. If you’re driven by innovation and ready to make an impact at scale, we’d love to hear from you.
Join Pigment: The AI Platform Redefining Business Planning   Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive platform, with AI agents that work alongside every team, from Finance to HR, to build, adapt, and align strategic plans in real time. Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally, passing $100M in ARR in 2026 and doubling revenue for the second year in a row. Industry leaders like Unilever, Uber, Anthropic, Snowflake, and Siemens use Pigment every day to make better-informed decisions and navigate any scenario with confidence. In October 2026, we raised a $250M Series E at a $2.3B valuation, bringing our total funding to $650M+. Today we’re a growing team of 700+ across Paris, London, New York, Toronto, San Francisco, and Austin, and we’ve been named a Visionary in the Gartner® Magic Quadrant™ for Financial Planning Software two years running. At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo - all while working as one team. If you’re driven by innovation and ready to make an impact at scale, we’d love to hear from you. We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially.   Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace.  All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability,  sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.

Key Responsibilities:

  • + 5 years of experience in partner management, customer success and implementation
  • You get assigned a portfolio of partners. They are YOUR TEAM. You manage their ramp, performance, & long term success:
  • dedicating a fixed amount of time to assist in their active implementations
  • Organize & support their internal training
  • You monitor the progress of their implementations & report on it internally
  • Our team runs the consultant's certification program. Expect to run the trainings, meet a lot of people, assess and certify them
  • Act as the main point of contact for the qualification and initial training of new partners.
  • Support the Partner Excellence Program through operational tasks, process improvements, and other initiatives: mostly training & reporting (in Pigment)
  • Collaborate closely with the Partner Account Manager to align the sales strategy and the quality of partners' work.
  • Who you are

  • Leading experience in managing EPM or related implementations, ideally with a team of partners
  • Strong technical background (with experience in EPM ideally) or related products
  • Ability to understand and communicate complex technical concepts effectively.
  • Experience in partner management, customer success, or a related field.
  • Ability to work independently and manage multiple priorities.
  • What we offer

  • Competitive package
  • Stock options to ensure you have a stake in Pigment's growth
  • The best health insurance with Alan Blue entirely free for you and your family
  • Weekly Lunch and Lunch vouchers (Swile card) to cover your lunch breaks with total flexibility
  • Subscription to Egym Wellpass (ex-Gymlib) for full access to gyms, studios, and wellness spaces across France
  • Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London
  • High-end equipment (based on stock/availability) to do your work in the best conditions
  • Remote-friendly environment
  • How we work

  • Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet
  • Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community
  • Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission
  • Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment
  • Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organizations
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