Own strategic client relationships by resolving technical issues, optimizing payment integrations, coordinating migrations, and helping enterprise customers adopt payment products and navigate changes in the payments landscape.
EPM Technical Account Manager - Paris
📜 Description
- Advise strategic clients on technical topics, including performance best practices and Pigment’s multidimensionality concepts.
- Partner with Customer Success to align strategies with each client’s roadmap and challenges.
- Run workspace audits and scale them with AI-assisted tooling.
- Develop repeatable, AI-augmented Success Plan modules.
- Collaborate with Product and R&D to identify platform enhancements.
🛠️ Requirements
- Several years (typically 6+, or equivalent depth) in a technical, client-facing role such as Solution Architecture, consulting, or analytics advisory
- Ease and credibility with clients, from platform admins to C-suite
- A builder's curiosity about AI — you've used AI tools to work smarter and want to push how far that goes in an advisory context
- Track record leading several parallel projects across internal and external stakeholders
- EPM modeling experience (or a strong appetite to go deep on it fast)
- Experience with AI tools/vibe coding, claude code, MCP, solution design, data architecture
- Familiarity with finance processes or adjacent use cases (supply chain, SPM, Workforce)
- Comfort with data analysis, data flows and connections (SQL, APIs)
✨ Benefits
- Competitive package
- Stock options to ensure you have a stake in Pigment's growth
- The best health insurance with Alan Blue entirely free for you and your family
- Weekly Lunch and Lunch vouchers (Swile card) to cover your lunch breaks with total flexibility
- Subscription to Egym Wellpass (ex-Gymlib) for full access to gyms, studios, and wellness spaces across France
- Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco
- High-end equipment (based on stock/availability) to do your work in the best conditions
- Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners
Full job description
Additional Responsibilities:
Minimum Qualifications:
Several years (typically 6+, or equivalent depth) in a technical, client-facing role such as Solution Architecture, consulting, or analytics advisory
Ease and credibility with clients, from platform admins to C-suite
A builder's curiosity about AI — you've used AI tools to work smarter and want to push how far that goes in an advisory context
Track record leading several parallel projects across internal and external stakeholders
Preferred Qualifications:
EPM modeling experience (or a strong appetite to go deep on it fast)
Experience with AI tools/vibe coding, claude code, MCP, solution design, data architecture
Familiarity with finance processes or adjacent use cases (supply chain, SPM, Workforce)
Comfort with data analysis, data flows and connections (SQL, APIs)
What We Offer:
How We Work:
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