Customer Support & Sales (Ecommerce)

OSA is seeking a proactive, detail-oriented, and computer-savvy Customer Support Agent to work directly with one of our clients, a New York-based wholesale distributor and supplier of school supplies, educational materials, office products, and general merchandise.

The ideal candidate must have hands-on experience providing customer support through Amazon Seller Central, handling customer inquiries, making cold calls, and managing order-related processes. Responsibilities include responding to customer inquiries, providing order and shipping updates, generating billing invoices, conducting outbound calls, and managing requests through various online platforms.

This role requires someone who can work efficiently in a fast-paced environment, handle multiple tasks simultaneously, communicate effectively with customers, and ensure timely and accurate responses to customer needs.

Key Responsibilities

• Respond to customer inquiries regarding orders, product availability, and general concerns via email and online platforms.
• Provide shipping updates, tracking information, and delivery status to customers.
• Process and follow up on customer orders to ensure accurate and timely handling.
• Generate and send billing invoices, ensuring all information is accurate.
• Navigate online marketplaces and seller portals, particularly Amazon Seller Central and eBay, to manage order-related inquiries and customer service requests.
• Handle Amazon customer service cases, including order issues, returns, refunds, and other customer concerns.
• Make outbound cold calls to prospective customers and follow up with existing or potential clients as needed.
• Maintain accurate records of customer communications, orders, calls, and invoices.
• Use Excel and other digital tools to organize information and track daily activities.
• Handle multiple requests efficiently while maintaining accuracy and professionalism.
• Follow established procedures to ensure timely responses and a positive customer experience.

Requirements

• Previous experience working with Amazon Customer Service is mandatory.
• Previous experience making cold calls and handling outbound customer or sales calls is required.
• Strong computer skills and proficiency in email, Microsoft Excel, and other online platforms.
• Familiarity with e-commerce marketplaces such as Amazon and eBay.
• Excellent organizational skills and attention to detail.
• Ability to work quickly and efficiently in a fast-paced environment.
• Strong time management skills and the ability to prioritize tasks.
• Excellent verbal and written communication skills.
• C1 English and Spanish proficiency (bilingual).
• Ability to multitask and manage multiple customer requests without compromising accuracy.
• Proactive attitude, reliability, and willingness to learn new systems and processes.

Benefits

• Opportunity to work on diverse and exciting projects.
• Supportive and collaborative work environment.
• Weekly payments.
• Weekends off.
• Annual Performance Salary Review Increases up to 10%
• Growth opportunities.