Automotive Parts Support Specialist (German-speaking)

Company Description

MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across 80+ countries.

Job Description

In your role as an Automotive Parts Support Specialist for an international premium automobile manufacturer:

• You will provide expert assistance in the diagnosis of complex issues related to parts and support the dealer network with quick solution finding of technical product issues
• You will work closely with the technicians of the respective workshops and dealerships and support them with parts advice via specified communication channels
• With your practical workshop experience, you will not only support the dealerships with parts related support for the entire product range, but also act as an interface between the manufacturer and the dealers

What we offer

• Ability to equally accommodate working from home office or remote location based on geographical availability
• Opportunity to work with one of the biggest automotive brands
• Regular trainings and access to global career opportunities/career progression
• A professional but relaxed working environment, as part of a welcoming and diverse team

Qualifications

• Experience in the automotive industry, ideally within a dealership, workshop, or manufacturer environment
• Solid understanding of technical issue resolution and warranty processes
• Fluent English and German (minimum B1-B2 level)
• Strong communication skills with a keen eye for detail
• Customer-focused mindset with a proactive and solution-oriented approach
• Ability to work independently, manage priorities effectively, and take ownership of tasks

Additional Information

MSX International | Automotive & Mobility Business Solutions

MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.