MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to achieve exceptional results for our customers.
We are looking to speak to candidates who are based in Japan for our hybrid working model.
世界のデータ管理ソフトウェア市場は巨大で、IDCは2026年に1,376億ドルに達すると予測しています。MongoDBは、さまざまな業界に変革をもたらし、人々が毎日使う優れたアプリを開発者が作れるよう支援しています。私たちは、業界をリードする開発者向けデータプラットフォームであり、20年ぶりにIPOを果たしたデータベースプロバイダーです。イノベーションと創造性の最前線で、ともに挑戦しませんか。
MongoDBのテクニカルサービスエンジニア(TSE)は、卓越した問題解決力とカスタマーサービススキル、深い技術的知見を活かし、お客様への助言や、MongoDBにまつわる複雑な課題の解決にあたります。TSEは、データベースサーバー、ドライバー、クラウド、インフラなど、MongoDBエコシステム全体のエキスパートです。DBaaSの「Atlas」や、MongoDBシステムの自動化・バックアップ・監視を支援する「Cloud Manager」なども担当します。私たちのエンジニアは、MongoDBの専門性に加え、情熱、主体性、チームワーク、そしてユーモアを大切にしながら、お客様に最高の成果を届けています。
ハイブリッド勤務のため、日本在住の方からのご応募をお待ちしています。
MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.
Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
| Requisition ID | 3273549156 |
Own executive client relationships and account outcomes, aligning managed services to business priorities while protecting retention, managing risk, and driving account growth and financial performance.
Guide strategic customers through onboarding, adoption, and security and compliance outcomes, while managing account health, driving retention, identifying expansion opportunities, and sharing customer insights across Vanta.
Own and grow a portfolio of enterprise customers in Japan, guiding onboarding, adoption, renewals, and expansion while advising on data-driven ROI and sharing customer insights with product teams.
Provides advanced technical coaching and troubleshooting for complex products, mentors Technical Coaches, and builds AI-enabled support capabilities to improve resolution quality, agent confidence, and support performance.
Drive strategic customer success by partnering with account managers, improving platform adoption through data-led account strategies, and representing client needs across internal projects and product teams.
