📅 Oct 6
Technical Support Engineers investigate and resolve customer integration issues, manage cases from initial symptoms through resolution, and collaborate with customers and internal teams to improve support processes.
Customer Support Engineer - I
🕒 5 days ago
Technical TroubleshootingCustomer SupportCloud SystemsBackend Services
📜 Description
- Serve as a frontline problem solver for an enterprise SaaS platform and AI solutions.
- Work with global customers to understand, troubleshoot, and resolve complex technical issues.
- Partner with internal engineering teams across functions to investigate customer issues.
- Take ownership of customer issues end to end.
- Develop technical expertise across cloud systems, backend services, APIs, data platforms, UI interactions, and AI capabilities.
🛠️ Requirements
- Up to 2 years of experience.
- Strong communication skills and interest in engaging with global customers.
- Enjoy solving technical problems and continuously learning.
Full job description
Job Brief
Mindtickle is hiring a Customer Support Engineer - I to join our Customer Support Engineering team and become the frontline problem solver for a global enterprise SaaS platform and our award winning AI solutions.
This role is ideal for early-career engineers with up to 2 years of experience who enjoy solving real-world technical problems, engaging with global customers, communicating effectively, and continuously learning in a high-impact, fast-paced environment.
In this role, you will work closely with global customers and internal engineering teams across functions to understand, troubleshoot, and resolve complex technical issues. You will leverage and strengthen your fundamentals across cloud systems, backend services, APIs, data platforms, UI interactions, and AI-powered capabilities while developing deeper technical expertise and taking ownership of customer issues end to end.
Similar jobs
Search more Support Engineer jobs
🕒 25 days ago
Own and troubleshoot customer incidents and service requests for SaaS products, meeting SLAs through clear communication, standard resolution or escalation, documentation, and collaboration across global support teams.
Project Support Engineer (Nightshift)
🕒 14 days ago
AvePoint👥 1001 - 5000 employees🏢 Computer Software
🕒 14 days ago
Provide Level 1 and Level 2 client support by troubleshooting reported issues, managing tickets, conducting preliminary investigations, and coordinating escalations with R&D and other teams.
🕒 5 days ago
Troubleshoot complex customer issues with the Hoxhunt platform, email technologies, and identity services, while resolving support cases and helping improve product functionality and the customer experience.
🕒 7 days ago
Troubleshoot enterprise customers’ technical and functional issues, guide them through solutions, and coordinate with Customer Experience, Product, and R&D to deliver effective support.