Own vulnerability management and security platform strategy, implementation, and operations, strengthening defenses across cloud and software environments while tracking risks, remediation, and security posture.
Drive K-12 sales of Canvas, MasteryConnect, and LearnPlatform by developing new business, expanding existing accounts, guiding district buyers through purchasing, and achieving sales quotas across an assigned territory.
Build and own dbt and Snowflake data models that help business teams make reliable decisions, translating questions into well-tested, documented analytics and setting modeling standards across the organization.
Lead CX strategy and operations across Customer Success, Professional Services, Support, and Community, building trusted customer health signals, retention insights, AI-enabled workflows, and operating rhythms.
Own new business and cross-sell opportunities for Parchment K12 across an assigned public school territory, managing the sales pipeline from prospecting and demonstrations through negotiation and close.
Own and administer Adaptive Planning, leading planning cycles, integrations, reporting, and security while supporting headcount and personnel cost forecasting and improving data accuracy and finance processes.
Leads product, cloud and infrastructure, and AI security, setting engineering standards and release controls while managing vulnerability remediation, security delivery, and team growth.
Own strategic relationships with higher education customers, using data, account planning, and AI-enabled workflows to drive product adoption, customer value, retention, and growth.
Build and scale Canvas video and media services while advancing AI-assisted engineering workflows, developing intelligent product features, and delivering resilient cloud applications for educators and learners.
Leads and develops a regional sales organization serving K–12 education clients, setting strategy, growing revenue and market share, coaching sales leaders, and building executive customer relationships.
Leads a four-person accounts payable and T&E team, owning global payables from invoice intake through payment and close while strengthening controls, reporting, and process automation.
Design and maintain scalable identity and access management services, strengthening authentication, authorization, and platform security while guiding engineering practices and supporting production systems.
Drive revenue growth by selling educational technology solutions to new and existing clients, managing complex sales cycles, building trusted account relationships, and supporting customer satisfaction and expansion.
Provide bilingual English- and Spanish-language technical support to Canvas users, troubleshooting issues, answering product questions, documenting actions, and escalating cases to Tier 2 when needed.
Provide first-line technical support for Canvas users by resolving common issues, answering product questions, documenting troubleshooting, and escalating cases that require Tier 2 assistance.
Provide first-line technical support to Canvas users by resolving interface issues, answering product questions, documenting troubleshooting, and escalating cases that require Tier 2 assistance.
Leads the NORAM K12 Customer Success organization, developing managers and setting strategy to drive adoption, expansion, renewals, customer value, and alignment with global Customer Success initiatives.
Manage complex, high-value customer renewals by developing retention strategies, leading negotiations, forecasting outcomes, and identifying opportunities to expand customer accounts.
Drive sustainable K-12 sales growth across the GCC by building customer relationships and pipeline, guiding complex sales cycles, and expanding adoption of the Instructure Learning Platform.
Leads corporate accounting operations, complex month- and quarter-end close, and a distributed accounting team while strengthening controls, audit readiness, and process efficiency through automation and AI.
Own the content strategy and roadmap for K–12 assessments, using customer insights and data to improve assessment quality, guide district leaders, and drive adoption through cross-functional execution.
Build and maintain production AI tools for marketing teams, integrating LLMs with marketing platforms, improving tool quality after launch, and enabling teams to use AI effectively and responsibly.
Advise institutional clients on Canvas, Mastery Connect, and other Instructure products, leading adoption and change initiatives through tailored consulting, professional development, coaching, and learning strategy.
Leads an Assessment engineering team of up to eight, owning delivery and team development while guiding technical decisions, maintaining engineering quality, and partnering across product, design, and engineering.
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