Remote Jobs RockRemote Jobs Rock

Mid-Market Customer Success Manager

📅 May 13
📍 🇺🇸 New York - Hybrid💰 $100k - $130k / year🎹 Mid-level🤝 Customer Success Manager📢 🇪🇸 Spanish Required💼 Full-Time
Customer SuccessAccount ManagementB2B SaaSRetention Strategy
Apply Now

📜 Description

  • Own the health, retention, and expansion pipeline across your mid‑market portfolio, tracking customer performance, engagement, and satisfaction to proactively mitigate risk and uncover opportunities for growth.
  • Serve as the strategic point of contact for your in‑region customers - building strong relationships with both operational and executive stakeholders, guiding them toward best practices, and ensuring their ongoing
  • Develop and maintain structured account plans for key customers, articulating goals, success metrics, and long‑term strategies to drive adoption, value realization, and renewal readiness.
  • Monitor customer usage and health trends, identifying early warning signals for churn and implementing proactive actions to improve adoption or address barriers to success.
  • Lead renewal cycles end‑to‑end, maintaining an accurate retention pipeline, forecasting risk, and negotiating commercial terms that align customer needs with Elliptic's business objectives.
  • Identify and champion expansion opportunities, partnering with Product to position additional solutions that address emerging customer goals or new business lines.

🛠️ Requirements

  • with the ability to manage multiple projects, renewals, and stakeholder relationships concurrently.
  • A commercial mindset, comfortable negotiating and balancing customer needs with company objectives.
  • Experience working collaboratively in a global, cross-functional environment, contributing insights that shape regional and global strategy.
  • Bonus Points for:
  • Spanish speaker
  • Knowledge or experience in AML, particularly within crypto or financial services.

✨ Benefits

  • Healthcare: Comprehensive medical
  • Dental, and vision coverage through a range of providers (including Tufts, Kaiser, Aetna, UHC, and Blue Shield of CA) with generous premium
Apply Now

Similar jobs

Search more Customer Success Manager jobs
Cloudflare

Customer Experience Manager

Cloudflare👥 10,000+ employees🏢 Computer And Network Security🤝 B2B
WebsiteLinkedInAll Job Openings
🔥 8 hours ago

The Customer Experience Manager oversees the entire post-sale customer journey, focusing on onboarding, retention, and contract renewals while driving strategic relationships and optimizing workflows.

📍 🇺🇸 Austin - Hybrid💼 Full-Time🎹 Mid-level🤝 Customer Success Manager
Customer SuccessAccount ManagementCloud SecurityData Analysis
View jobApply
Cloudflare

Senior Customer Experience Manager

Cloudflare👥 10,000+ employees🏢 Computer And Network Security🤝 B2B
WebsiteLinkedInAll Job Openings
🔥 8 hours ago

The Customer Experience Manager oversees the entire post-sale customer journey, focusing on onboarding, retention, and contract renewals while building strategic relationships.

📍 🇸🇬 Singapore - Hybrid💼 Full-Time🎹 Mid-level🤝 Customer Success Manager
Customer SuccessAccount ManagementSales CollaborationAI Optimization
View jobApply
Cloudflare

Customer Experience Manager - French Speaking

Cloudflare👥 10,000+ employees🏢 Computer And Network Security🤝 B2B
WebsiteLinkedInAll Job Openings
🔥 8 hours ago

The Customer Experience Manager oversees the entire post-sale customer journey, focusing on onboarding, retention, and contract renewals while driving strategic relationships and maximizing upsells.

📍 🇵🇹 Lisbon - Hybrid💰 €50k - €69k / year💼 Full-Time🎹 Mid-level🤝 Customer Success Manager📢 🇫🇷 French Required
Customer SuccessAccount ManagementSales StrategyNegotiation
View jobApply
Cloudflare

Customer Experience Manager - Russian Speaking

Cloudflare👥 10,000+ employees🏢 Computer And Network Security🤝 B2B
WebsiteLinkedInAll Job Openings
🔥 8 hours ago

The Customer Experience Manager oversees the entire post-sale customer journey, focusing on onboarding, retention, and contract renewals while driving strategic relationships and maximizing upsells.

📍 🇵🇹 Lisbon - Hybrid💰 €50k - €69k / year💼 Full-Time🎹 Mid-level🤝 Customer Success Manager
Customer SuccessAccount ManagementSales StrategyNegotiation
View jobApply
Cloudflare

Senior Customer Experience Manager - German Speaking

Cloudflare👥 10,000+ employees🏢 Computer And Network Security🤝 B2B
WebsiteLinkedInAll Job Openings
🔥 8 hours ago

The Customer Experience Manager oversees the entire post-sale journey, focusing on onboarding, retention, and contract renewals while driving customer success and maximizing upsell opportunities.

📍 🇵🇹 Lisbon - Hybrid💰 €61k - €84k / year💼 Full-Time🎹 Mid-level🤝 Customer Success Manager📢 🇩🇪 German Required
Customer SuccessAccount ManagementSalesNegotiation
View jobApply
View more Customer Success Manager jobs

Trusted by Remote Workers