Ready to move beyond traditional support and help shape how a critical digital product evolves? As a Product Support Specialist, you'll use problem-solving, service improvement and product operations skills to create lasting change. At EDF, Success is Personal, giving you the opportunity to grow your impact while helping improve the experience of more than 50,000 users.
The Opportunity
As a Product Support Specialist, you'll join a growing team at an exciting stage of its journey. These newly created roles offer the opportunity to challenge existing ways of working, identify improvement opportunities and help shape the future of a critical enterprise learning platform supporting colleagues, partners and major energy projects across the UK.
Alongside a starting salary of between £32,000 to £55,000 per annum, this flexible role can be based in either our #London or #Gloucester office. We work collaboratively and expect regular office attendance based on project needs, which may range from one day per week to up to three days per week during key project phases. Collaboration is central to how the team works and succeeds.
You'll help improve the support, performance and user experience of a platform that operates in a highly regulated environment. Working closely with stakeholders, suppliers and product colleagues, you'll gain exposure to product management, service improvement, process analysis, automation and digital transformation while contributing to EDF's journey towards An Electric Britain.
Across smart meters, heating and electric vehicles, EDF’s Customers business is helping to shape a smarter, energy-saving future. We’re proud to be a Sunday Times Best Places to Work Top 10 Very Big Organisation for two years running and a Highly Commended workplace for disabled employees.
Who You Are
We're looking for a Product Support Specialist who enjoys investigating problems, identifying patterns and improving how services are delivered. You'll bring a mix of relevant experience, skills and knowledge, including:
We're looking to fill two positions and recognise that strong candidates may bring different combinations of skills and experience. If you don't meet every requirement listed above but believe you could be successful in the role, we'd still encourage you to apply.
What You’ll Be Doing
Pay, Benefits and Culture
Alongside a starting salary of between £32,000 to £55,000 per annum, and a market-leading pension scheme, your package will include customisable benefits such as electric vehicle leasing, discounted gym membership, life assurance, tech vouchers, experience days, and more.
At EDF, we believe there are multiple definitions of what it means to succeed. That’s why we offer you the freedom to develop a career that’s unique to you. Here, Success is Personal – it’s your journey, powered by us.
Everyone is welcome at EDF; we’re committed to building a workforce that reflects gender balance, social mobility, and inclusion of minority ethnic backgrounds, LGBTQ+ communities, and those with disabilities.
As a Disability Confident employer, we're committed to creating an accessible recruitment process and encourage candidates to tell us about any support they may need. Should you disclose a disability and meet the minimum criteria for the role, you’ll be progressed to the first stage of the selection process. Some of our roles at EDF attract large volumes of applications. When this happens, we’ll apply the Disability Confident scheme’s guidance on taking practical and appropriate steps to select disabled candidates who best meet the minimum criteria for the job.
How to Apply
We've kept the application process straightforward. To apply, you'll just need to provide some basic details and upload your CV. A cover letter isn't required, although if you progress through the initial stage of our recruitment process, you'll have opportunities to tell us more about your experience and what interests you about the role.
Closing date for applications: Thursday 19th November.
If you're interested in this opportunity, we'd encourage you to apply as soon as possible. Occasionally, we close adverts early when we receive a high volume of applications.
Assessment and interview activities are expected to take place on 25 and 26 November 2026.
#SuccessIsPersonal #EDFcareers #LI-Hybrid
Success is Personal. It's your journey, powered by us. Join us and drive the transition towards An Electric Britain.
Manage a large customer portfolio, providing training and product support while driving platform adoption, customer outcomes, renewals, and account growth through cross-functional collaboration.
Manage relationships with a portfolio of creators, helping them grow audiences, improve subscriptions and retention, use Substack’s tools effectively, and build sustainable publishing businesses.
Own renewals and expansions across a high-volume customer portfolio, using data-driven engagement to deepen AI adoption, protect retention, grow revenue, and shape scalable customer success practices.
Provides housing-focused case management to people experiencing homelessness or housing instability, supporting housing placement and retention through client-centered planning, referrals, and coordinated assistance.
Provide individualized job coaching to people with disabilities, helping them identify career goals, find competitive employment, prepare for work, and build the skills and confidence to succeed.
