🕒 2 days ago
Manage contract and subscription renewals for North American customers and partners, retaining and growing revenue through negotiation, customer relationships, product adoption, and accurate forecasting.
Senior Account Manager
🕒 yesterday
Account ManagementCustomer RetentionAccount DevelopmentUpselling
📜 Description
- Develop and execute account strategies focused on retention, revenue growth, cost savings, and profitability.
- Build trusted customer relationships, identify upsell opportunities, and maintain account plans covering contracts, services, products, and stakeholders.
- Coordinate projects and problem-solving across internal teams to deliver customer outcomes.
- Educate clinical staff on products and services, and support product installations and program implementations.
- Conduct contractual KPI audits and support waste policy reviews, quarterly business reviews, and strategic customer meetings.
- Collaborate with operations, sales, logistics, and finance while advocating for customer needs.
🛠️ Requirements
- 7+ years of industry experience
- Strong relationship building skills
- Hospital services or related service industry experience highly desirable
- Excellent verbal and written communication skills
- Strong presentation skills with value based selling confidence
- Outstanding computer-based skills; Salesforce.com, Microsoft Office, etc.
Full job description
We are looking for an energetic Sr. Account Manager to take ownership of a crucial part of the Upstate New York book of business. This role has significant growth opportunity with the current customer portfolio the chosen candidate will be largely responsible for the existing customer base, providing exceptional customer service to our clients and whilst also getting involved in Project Management.
The Account Manager will play a critical part in driving maximum value within our acute care customers by focusing largely on client retention and account development in our rapidly growing customer base. The Account Manager will also take ownership of a portfolio of customers as well as: maintaining relationships with key stake-holders, identifying upsell opportunities, auditing accounts, and ensuring targets and satisfaction levels are met.
Learn more about us and our mission!
Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.
Daniels Health conducts background checks and drug testing as part of the post‑offer hiring process.
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