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Application Support Engineer (US)

📅 Jun 24
Application SupportTrading PlatformsSQLAPIs

📜 Description

  • Serve as a technical point of contact for partner channels, responding to inquiries and incidents.
  • Provide expert-level support for production and demo trading environments, ensuring system availability.
  • Execute daily operational processing, including contract scheduling and end-of-day procedures.
  • Triage and resolve production incidents, contributing to root cause analysis.
  • Monitor application performance and implement tuning recommendations.
  • Assist with version upgrades and release validation in collaboration with Development and QA teams.

🛠️ Requirements

  • 2–5 years of experience supporting production software applications or trading platforms.
  • Hands-on experience with SQL and relational databases.
  • Familiarity with APIs, webhooks, and troubleshooting tools.
  • Strong technical troubleshooting skills in an SLA-driven environment.
  • Excellent communication skills for explaining complex issues to non-technical stakeholders.

Benefits

  • Attractive annual leave entitlement including: birthday, work anniversary
  • Dental
  • Vision
  • Life/disability insurance
  • Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
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