Investigate complex alerting escalations, diagnose monitor behavior, and partner with Product and Engineering to improve Datadog’s alerting system while enabling technical teams worldwide.
Investigate and resolve complex platform issues, manage incidents from detection through closure, and turn customer reports into reproducible, evidence-backed fixes and improvements that strengthen reliability.
Investigate and resolve complex platform issues, manage incidents from detection through closure, and turn recurring problems into validated fixes and improvements that protect platform reliability.
Own tier-2/tier-3 technical support for a multi-tenant B2B SaaS platform, investigating customer issues, reproducing defects, coordinating fixes, and eliminating recurring root causes through product and documentation improvements.
Troubleshoot and maintain CyberArk Privilege Cloud components, resolve complex connectivity and session issues, manage privileged credentials, and guide enterprise teams on secure access workflows.
