This role is based in Boston (and surrounding area), you must be legally authorised to work in the US.
Cylindo is a leading 3D product visualization platform, transforming the way furniture and home brands create, manage, and deploy high-impact product content across digital and in-store channels. Backed by Chaos, our mission is to help brands drive conversion, reduce returns, and deliver inspiring customer experiences.
Role Overview
We are hiring a Customer Success Manager (Individual Contributor) to manage a portfolio of US accounts. This role is focused on retention, renewals,, adoption, value realisation, and identifying expansion opportunities (commercially executed by Sales).
Key Responsibilities
Manage a defined portfolio of mid-market and enterprise accounts
Own the post-sale lifecycle: onboarding, adoption, value realisation and renewal
Build and execute structured Success Plans aligned to customer KPIs
Drive strong product adoption across Cylindo modules
Monitor account health, proactively manage churn risk and prepare renewal forecasts
Run regular business reviews with senior stakeholders
Identify upsell and cross-sell opportunities and qualify them for Sales
Coordinate cross-functionally with Sales, Product, Integration and Support teams
Deliver training and enablement to ensure customers achieve measurable outcomes
Capture customer insights to inform product and commercial strategy
Build trusted customer partnerships, guide software education and adoption, create success plans, and coordinate cross-functional support to improve engagement, retention, and customer outcomes.
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Own and grow a portfolio of customer accounts by driving product adoption, renewals, and expansion, while building trusted stakeholder relationships and shaping Beam’s emerging customer success function.
Own client relationships and guide adoption, value realization, customer health, and renewal readiness for D&B solutions, partnering with Sales and internal teams to help clients achieve business outcomes.
Gerencia uma carteira B2B de médio e grande porte, conduzindo ações de retenção, adoção e expansão, analisando indicadores de saúde e coordenando soluções com áreas internas para ampliar o valor percebido.
