🕒 2 days ago
Manage healthcare customer relationships from onboarding through renewal, coordinating implementations, support, adoption, reporting, and feedback between customer teams and Swift’s technical and leadership teams.
Key Account Manager 🇫🇷
📅 Jul 6
Account ManagementCustomer RetentionStrategic PartnershipsStakeholder Management
📜 Description
- Build long-term relationships with strategic merchant accounts and advise on service, cost, and performance.
- Use data analysis to define improvement plans and present actionable insights in business reviews.
- Support merchants’ day-to-day use of services and monitor feedback and performance trends.
- Turn merchant insights and market trends into product, operational, and process improvements.
- Identify dissatisfaction signals and implement solutions to improve customer experience.
- Develop merchants’ growth and identify cross-selling, upselling, and engagement opportunities.
🛠️ Requirements
- You have an entrepreneurial spirit
- You're passionate about digital and making life simpler with technology
- You like solving new problems and are never settling for how something "has always been done"
- You speak another language (Spanish, German, Italian)
✨ Benefits
- €10 meal voucher per worked day, with 55% paid by Bigblue.
- Unlimited free office snacks.
- ClassPass fitness and wellness membership.
- MacBook or choice of equipment.
- 100% health insurance coverage.
Full job description
About The Role 🚀
As a Senior Account Manager, you will be responsible for retaining and growing Bigblue’s key accounts — some of the most promising European D2C brands — and play a central role in their success.
Location: Paris 9th, France (Hybrid)
As an Account Manager, you will:
You would be a great fit if this sounds like you:
Bonus points for 🥇
Why join Bigblue
Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.
Because what we value first and foremost are curiosity and growth-driven minds. So, regardless of who you are and how many “boxes” you tick on the job description, if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure, APPLY.
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